Marcus Bettis Email & Phone Number

IT solutions for government benefits, WIC, Electronic Benefits Transfer (EBT), Electronic Payment Cards (EPC). UsedLinux/Putty to run reports weekly & monthly as clients request. Pulled data from Linux server such as card transactions andbalance inquiries per clients request. Received issues via email and had to create a ticket per issue.Issues would be resolved on average 30 minutes, can some times can take up to a couple hours. Assisted with clearingunwanted data from the server.Had to restart the application on the Linux server for mission critical issues such as, Benefits card locked or decliningtransactions, Benefits phone system going down.

Austin, Texas, United States

I assured new employees were trained properly to meet costumers needs and properly troubleshoot to fix costumersissues. Used SQL on a daily basis to address clients issues on the back end that could not otherwise be addressed on the dispatchsoftware. Worked alongside our implementations team to push out updates and test new software version releases toensure that the new update was configured correctly. Also testing for any bugs or errors that may be in the new update.Addressed issues and troubleshooting to fix dispatch software on Windows OS and Linux/Android-based tablets.Follow up with clients to ensure issues are addressed and clients are satisfied. Worked from home to fulfill the company'sneeds and ensure clients needs are met throughout the night shift.

Round Rock, Texas, United States

Effectively articulates the value proposition associated with Dell's products and services. Supported small to mediumbusiness customers via inbound technical support calls. Assisted customers having hardware and software issues.Researched client issues to resolve complaints promptly. 50-100 customer contacts per dayUsed Salesforce to drive outbound calls, emails, and proposals to focus on maintaining and expanding businessrelationships as well as gaining market share with existing and new customers. Viewed as a trusted business advisor to thecustomer and utilizes the knowledge of Dell's Financial Services.Recommends business solutions considering customer needs and Dell interests. Builds relationships with customers basedon knowledge of Dell's technology, products, and services such asDell Appasure, VMware, NetVault Ext.