Marcus Bradshaw Email & Phone Number

Providing a first class customer service experience to all contactsResolve issues or problems at the point of contact within given guidelines.Taking a high volume of incoming calls on a daily basis Ensure stock is kept up to date.Arrange and agree delivery times and schedulesSet up regular delivery points Arrange for collections when required to ensure the safety and confidentiality of all customers’ information at all timesFollow company procedures and Quality Management system at all times.To record all contacts in the CRM database and ensure it is updated and correct at all times.

Telephone Interviews/ CV Screening Collate data and updating spreadsheets with the correct informationArranging face to face interviews and scheduling training for new staff Work well under pressure to meet deadlines. Assisting with day to day efficient operation of the HR officeCompany employee communicationMaintaining employee filesStrong customer service skills.Emailing and calling candidates and arranging meetings with branch managers and setting up Assessment Centres.

Member of the department who can be approached with any in-depth queriesHelped and supported new trainees within the department, floor walking and giving advice when needed on process and general queriesProblem resolution and finalisation of accountsAccount analysis and investigation into issues affecting the FIT teamContinued monitoring of all work in and completed in the department, keeping a close eye on what changes could be implemented to make the work process leanerSupporting my team and the wider team to ensure we all perform at a high level. Regaining customers’ trust by being impartial and fairBeing genuinely helpful (making it easy, being considerate, having trust, being genuine, being the expert, keeping my promises and being fair and reasonable). Contributing to detection of root causes and highlight risks for our customer experience also highlighting instances of inaccuracy both within internal and external processes.Working with my team and my manager to deliver market leading customer satisfactionHelping to plan and develop processes that are practical to deliver.Considering different and creative approaches to idea generation and problem solving. Working to find first time resolutions to any query or complaint and future-proofing to prevent the need for customers to call again. Gaining feedback from colleagues, project team members and stakeholders at the end of each interaction to aid my developmentDeveloping relationships with key stakeholders across the business that will help inform your design work and give you greater credibility.