Marcus Branch Email & Phone Number

Memphis, Tennessee, United States

Install,maintain, and support security information systems hardware,software,access control systems,automated gates,burglar alarms and CCTV network security systems to ensure the safety of all Division employees/customers; NERC Certified

Greater Memphis Area

• Responded to customer’s inquires (100+ daily) via telephone or web mail for concerns at customer premises related to water leaks, partial electricity, pilot light ups etc.
• Answer, evaluate and prioritized emergency calls for water leaks, downed power lines etc.
• Provide information regarding bankruptcy amounts, diversions and utility assistance programs
• Enter/retrieve data utilizing computer equipment
• Executed and followed IT operation policies standards and work instructions for customer support
• Keep well-informed of Division changes in policies and procedures and up-to-date knowledge of source documents and data

Memphis, Tennessee, United States

• Test electronic units, using standard test equipment and analyze results
• Perform preventative maintenance of equipment and systems
• Assist with the troubleshooting and installation of gas lines for organization
• Maintain equipment: laptop, power tools, etc.
• Provided superior customer service, accurate transaction processing and maximized client solutions.
• Trained subordinate crew members in equipment operations

Memphis, Tennessee, United States

• Responsible for all actions necessary to make unit serviceable including cleaning, testing, performance evaluations of electronic and mechanical components
• Perform the setup, calibration, testing, troubleshooting of circuits, components, instruments and mechanical assemblies
• Recognize failures and set up problems, and determine need for appropriate verification
• Operate programmable auto testers, samplers, real time oscilloscopes, pulse generators, meters, power supplies, and special test fixtures
• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with software, hardware, client networking, telecommunications, audio visual, and other IT related technologies

Memphis, Tennessee, United States

• Proficient in utilizing hand tools, gages, and appropriate quality tools
• Define quality concepts and processes using including Six Sigma basics, cost of quality etc.
• Complete resolution and determination of next steps, preventive activity
• Audit, Document and Review standard work
• Manage all improvements and monitor all project timelines to ensure completion on a timely basis
• Asses tool accuracy and precision

Greater Atlanta Area

• First point of contact to support all store applications, hardware, and front and back end systems while providing Level 1 and level 2 support
• Focus on monitors and support end user hardware and software applications, routine support procedures typically followed to address end user requests
• Handle issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support
• Works with Project Managers to address changes or requirements and to resolve recurring operational issues
• Use Remedy software to help tracks tickets in the system to help resolve employee concerns

Memphis, Tennessee, United States

• Reading and interpreting blueprints
• Assist with the installation of electrical, gas and water mains etc.
• Organize and inventory warehouse materials
• Maintain equipment: Laptop, blueprints, cherry picker, power tools etc

Bachelor Of Science - Bs, Computer Science, 3.1

Education record