Marcus Branch Email & Phone Number

Memphis, Tennessee, United States

Install,maintain, and support security information systems hardware,software,access control systems,automated gates,burglar alarms and CCTV network security systems to ensure the safety of all Division employees/customers; NERC Certified

Greater Memphis Area

• Responded to customer’s inquires (100+ daily) via telephone or web mail for concerns at customer premises related to water leaks, partial electricity, pilot light ups etc.• Answer, evaluate and prioritized emergency calls for water leaks, downed power lines etc.• Provide information regarding bankruptcy amounts, diversions and utility assistance programs• Enter/retrieve data utilizing computer equipment• Executed and followed IT operation policies standards and work instructions for customer support• Keep well-informed of Division changes in policies and procedures and up-to-date knowledge of source documents and data• Deliver information related to the City of Memphis regarding all departments; handle calls for utility assistance from Mayor’s Action Line

Memphis, Tennessee, United States

• Test electronic units, using standard test equipment and analyze results• Perform preventative maintenance of equipment and systems• Assist with the troubleshooting and installation of gas lines for organization• Maintain equipment: laptop, power tools, etc.• Provided superior customer service, accurate transaction processing and maximized client solutions.• Trained subordinate crew members in equipment operations• Collaborate and communicate effectively with facility staff and management.

Memphis, Tennessee, United States

• Responsible for all actions necessary to make unit serviceable including cleaning, testing, performance evaluations of electronic and mechanical components• Perform the setup, calibration, testing, troubleshooting of circuits, components, instruments and mechanical assemblies• Recognize failures and set up problems, and determine need for appropriate verification• Operate programmable auto testers, samplers, real time oscilloscopes, pulse generators, meters, power supplies, and special test fixtures• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with software, hardware, client networking, telecommunications, audio visual, and other IT related technologies

Memphis, Tennessee, United States

• Proficient in utilizing hand tools, gages, and appropriate quality tools• Define quality concepts and processes using including Six Sigma basics, cost of quality etc.• Complete resolution and determination of next steps, preventive activity• Audit, Document and Review standard work• Manage all improvements and monitor all project timelines to ensure completion on a timely basis• Asses tool accuracy and precision• Able to support all operational areas in the factory, and train others where needed

Greater Atlanta Area

• First point of contact to support all store applications, hardware, and front and back end systems while providing Level 1 and level 2 support• Focus on monitors and support end user hardware and software applications, routine support procedures typically followed to address end user requests• Handle issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support• Works with Project Managers to address changes or requirements and to resolve recurring operational issues• Use Remedy software to help tracks tickets in the system to help resolve employee concerns

Memphis, Tennessee, United States

• Reading and interpreting blueprints • Assist with the installation of electrical, gas and water mains etc.• Organize and inventory warehouse materials• Maintain equipment: Laptop, blueprints, cherry picker, power tools etc

Bachelor Of Science - Bs, Computer Science, 3.1

Education record