I was extremely humbled by this opportunity. When I started there was a promise I would be able ‘to build the systems from the bottom up’, whilst this wasn’t strictly true, as in all cases. I was truly tested and challenged in keeping the business running, whilst having to plan the next steps. When I started they had the to administer the following: • SQL servers• Telstra firewall • Telstra hosted cloud servers (MS Server 2012 & 2016)• O365 (Admin)• Online Exchange• Local servers (MS Server 2008 SMB R2)• Local group policies• Security camera systems• Printers• Phone systemsThe environment had the usual ‘small business’ security flaws, limited to no available backups, and system that was expected to crash at least once a day. The systems were supporting:• 65 in office staff and around 250 subcontractors.Since then I’m proud of the following:• Created new and lasting vendor relationships • Working with LiveOffice (Spirit IT), Tecala, Pronto (ERP), Telstra, as vendors, achieving minimum of 99.9% availability with a decrease manual IT overhead (Savings).• Decommissioned historical environment• Establishing a security mindset for the business• Introduced to the business ITIL process and Agile principles, including problem and change management.• Established a centralised backup service and process, with redundancies for high availability.• Deployed Sophos security services across the local fleet• Created a document media library (DML) and all required troubleshooting, processes and documentation for all services.• Managed all the projects and services across the business

Essentially my role was to Support Dissatisfied Customers, to address the mindset of IT's internal customers to a positive experience.I used proven leadership skills, was able to implement solutions objectively based on the problems requirements. My involvement included the following parts of the business:* Major Incident management (On call)* Managing User experience and UAT (User Access Testing) for each Pilot deployment of a v/disk* Streamlining user process' for IT systems* Being the face of the IT business Across Victoria * Problem Management* As expected in a role of this position a positive attitude How I do it? I'll update this description soon.

Managed a team of 6 across Australia (Melbourne and Sydney)

As a casual, I worked in many different roles with in hospitality, from Night clubs (Copacabana, Tilt and Watermark) to, Catering and Special events companies (Spotless, Epicure MRC) and a café (Southside).Roles:• Corporate Function manager • Bar Manager• Café Manager• Retail sales (Food and Beverages)• Food and Beverage Operations Manager• Barista• Sommelier• Silver service (MCC Committee room, and MCC private functions)Working at a number of Melbourne Elite social and sporting events and venues:• Melbourne Town Hall• Zinc at Federation Square• The Arts Centre Melbourne• Melbourne Cricket Ground• Australian Grand Prix• Heineken Golf Classic• Huntingdale Golf Classic• Sydney Myer music Bowl• Flemington Races (Melbourne cup week)• Caulfield Race course• Sandown Race course• Private events (Society Homes, weddings and private events)

Leading a team of 4 desktop staff in a technical and a management roleWe supported a Novell environment through several transitions.First transition was through the sale of A.W.B. to Agrium. Then a separation of A.W.B. to Cargill. this included the separation of business services and separation of floor space at a desktop and network level.Then came the transition to Windows 7/AD migration with the inclusion of both companies (Landmark/Agrium)Including being a technical lead in many different projects throughout the migration, like:* Site staff moves* Site migrations* Building and management of Novell Servers for remote sites* Building and management of P.O.S and B.O.S. devices for remote locations* Management of Printers, scanners and fax machines.* Lotus Notes 8.5General duties included:* Monthly desktop reporting to SDM and managment* Setting process' for all facets of the role.* Managing a teams workflow* Staffing for upcoming projects* Managing contractual obligationsTechnologies Supported:* Novell * SCCM * Win7 * Win XP.... Work in progress so more to come

I was initially included in the transition team when Fujitsu first took over a large national contract with Qantas, then over .The environment was a mix of Novell Zen, lotus notes and Microsoft XP Office 2003.I was supporting 450+ corporate users across 3 sites including the Chairman of Qantas (Executive support).Along with this I was also used to back-fill another contract Tenix (Microsoft XP Office 2003, Outlook/Exchange)I was in this position for 12 months until promoted to Desktop Team Leader Role.

Was a rollout technician involved in the replacement of 2,500 PC's state-wide for the Victorian Government (Now known as the Department of Education and Training). I was first required to rollout new Desktops all the users at 2 Treasury place. Then later entrusted with a government vehicle to visit regional sites (Benalla, Shepperton and Horsham) in the capacity of replacing their aging desktop fleet, as well as staying back to assist with any user inquiries.education.vic.gov.au

Roll-out and 2nd Level support for 5 week contract that's been extended another 1.5 weeks (6.5 total)I was initially employed as a rollout technician for Docwiz deployment (5 weeks)I was later extended a role in Desktop, to backfill a staff member who was sent to another state to finish the rollout

Worked in a contract role with DSTO (Now known as DSTG) for Iocane.• Worked with a team 3 of Iocane Employees managing and maintaining the Helpdesk queue via calls, emails and HP service centre (Intranet portal) for a government defence contract• I would manage 12+ calls per week • Provided support to over 2,500 people of varying Computer literacy, whilst as a team maintaining a 1st call resolution of higher than 80%• Supported a none SOE Windows environment, with best effort applied to Linux (Multiple platforms) and MAC OSX.• Create and manage the AD accounts in accordance with the Defence security policies.• AGSVA Clearance Level: NV1• At times assisted with other Iocane contracts as well as an on-site technician

• Receiving inbound calls for NAB• Supported 5,000+ users Australia wide in Windows NT and Win2k SOE• Supported the servers (data access and rights), printers, laptops and Desktops• Supported their ‘in house’ applications (Siebel, Docwiz, Profiler and various other mainframe applications).• Resolving 75% of calls on FOFC• Involved in the XP Migration project for the NAB in a ‘catch and dispatch’ role.• AHT of 10min-------------------------- Achievements --------------------------After 7 months promoted to the, procurement department (Telstra EOS) my tasks there included:• Ensuring Hardware requests suited the environment • Correct details were filled for billing purposes• Handled the customer enquiries ranging from time frames for deliveries and other unusual technical enquires/requirements

6 week Contract:• Involved in an updating Unix software project, for Coles and BI-LO stores Australia wide• Reporting to day shift and management any issues stores were having before or after migration4 month extension opportunity was made available to work in the Australian customer service center.• Taking all calls from all Liquor Land, Coles, BI-LO and Red Rooster stores.• Supported cashier’s issues, they experienced with the new POS (WIN NT SOE) registers after role out .• Supported all the stores workstations, servers and registers (BO) • Supporting and directing the BO users, with the installation and maintenance.• Fixing or managing the stores backups, EFTPOS issues, start of day and end of day procedures.• Supporting Unix and Microsoft Windows NT and administered at a 1st level support role• Supported user issues with the Flybuys system

• Supporting Novell (5.1) servers, for 1200+ user accounts, including their printers and user groups.• Fixing printer problems Administering print credits• Maintaining the network• Planning and Installing new networking infrastructure

• Assisting customer with their HP All In One Printers.• Supporting the installation and maintenance of HP products• Logged all calls using Vantive, and used the clients history for common solutions • Supported customers with Faxing, and Administered Telstra Fax Stream Duet lines• Corrected Scanning issues including OCR (Optical Character Recognition), printing and networking issues.• Supported all Microsoft Operating systems, and a little in MAC os9 with customers• Networked printers over the phone and helped trouble shooting their network problems. From network sharing, to JetDirect installations.

• Maintain level 1 and 2 supports for all 1500+ internal users and supply local and remote support for all Primus Offices in Australia.• Supporting Windows 95, Windows NT Workstation on HP Hardware, • Novell 4.11 servers, Novell 3.12 servers, Windows NT server and GroupWise 5.2.• To conducted and maintained the backups using Arcserve 6.2 on Novell and NT servers• Was responsible in the maintaining and upgrading the local intranet• Dealt with the Procurement of Hardware/software and licensing• Procured equipment based on SOE • Involvement with the Y2K Project; testing and initiating compliance or replacement of computers and peripherals There were small projects as well:• Setting up a test LAN environment • Creating Network groups for accessing secure data (creating and maintaining)

• Started selling computer peripherals door to door, • Was quickly requested to sell Pc’s instore • Learnt to sell PC’s and peripherals to home users• Was trained to build PC’s and basic trouble shooting (Computer Technical traineeship)• Ordered specific components then Installed and customized software, and did extensive hardware testing, to ensure the customer will receive a problem free product.• At times did home installs• Became the stock control manager for all IT hardware and implemented a semi manual stock control system to manage product movement• Represented the company in selling purpose built business machines to business’• Sold ReZAP battery chargers in Shopping centres