Marcus Brown Email & Phone Number

Scoresby, Victoria, AU

Kansas City, Missouri, US

• I was extremely humbled by this opportunity. When I started there was a promise I would be able ‘to build the systems from the bottom up’, whilst this wasn’t strictly true, as in all cases. I was truly tested and.
• SQL servers
• Telstra firewall
• Telstra hosted cloud servers (MS Server 2012 & 2016)
• O365 (Admin)
• Online Exchange

North Sydney, NSW, AU

Melbourne, Victoria, AU

Essentially my role was to Support Dissatisfied Customers, to address the mindset of IT's internal customers to a positive experience.I used proven leadership skills, was able to implement solutions objectively based on the problems requirements. My involvement included the following parts of the business:* Major Incident management (On call)* Managing.

Macquarie Park, NSW, AU

Managed a team of 6 across Australia (Melbourne and Sydney)

• As a casual, I worked in many different roles with in hospitality, from Night clubs (Copacabana, Tilt and Watermark) to, Catering and Special events companies (Spotless, Epicure MRC) and a café (Southside).Roles:
• Corporate Function manager
• Bar Manager
• Café Manager
• Retail sales (Food and Beverages)
• Food and Beverage Operations Manager

Macquarie Park, NSW, AU

Leading a team of 4 desktop staff in a technical and a management roleWe supported a Novell environment through several transitions.First transition was through the sale of A.W.B. to Agrium. Then a separation of A.W.B. to Cargill. this included the separation of business services and separation of floor space at a desktop and network level.Then came the.

JP

I was initially included in the transition team when Fujitsu first took over a large national contract with Qantas, then over.The environment was a mix of Novell Zen, lotus notes and Microsoft XP Office 2003.I was supporting 450+ corporate users across 3 sites including the Chairman of Qantas (Executive support).Along with this I was also used to back-fill.

Was a rollout technician involved in the replacement of 2,500 PC's state-wide for the Victorian Government (Now known as the Department of Education and Training). I was first required to rollout new Desktops all the users at 2 Treasury place. Then later entrusted with a government vehicle to visit regional sites (Benalla, Shepperton and Horsham) in the.

London, Greater London, GB

Roll-out and 2nd Level support for 5 week contract that's been extended another 1.5 weeks (6.5 total)I was initially employed as a rollout technician for Docwiz deployment (5 weeks)I was later extended a role in Desktop, to backfill a staff member who was sent to another state to finish the rollout

Black Forest, SA, AU

• Worked in a contract role with DSTO (Now known as DSTG) for Iocane.
• Worked with a team 3 of Iocane Employees managing and maintaining the Helpdesk queue via calls, emails and HP service centre (Intranet portal) for a government defence contract
• I would manage 12+ calls per week
• Provided support to over 2,500 people of varying Computer literacy, whilst as a team maintaining a 1st call resolution of higher than 80%
• Supported a none SOE Windows environment, with best effort applied to Linux (Multiple platforms) and MAC OSX.
• Create and manage the AD accounts in accordance with the Defence security policies.

AU

• Receiving inbound calls for NAB
• Supported 5,000+ users Australia wide in Windows NT and Win2k SOE
• Supported the servers (data access and rights), printers, laptops and Desktops
• Supported their ‘in house’ applications (Siebel, Docwiz, Profiler and various other mainframe applications).
• Resolving 75% of calls on FOFC
• Involved in the XP Migration project for the NAB in a ‘catch and dispatch’ role.

• 6 week Contract:
• Involved in an updating Unix software project, for Coles and BI-LO stores Australia wide
• Reporting to day shift and management any issues stores were having before or after migration4 month extension opportunity was made available to work in the Australian customer service center.
• Taking all calls from all Liquor Land, Coles, BI-LO and Red Rooster stores.
• Supported cashier’s issues, they experienced with the new POS (WIN NT SOE) registers after role out.
• Supported all the stores workstations, servers and registers (BO)

• Supporting Novell (5.1) servers, for 1200+ user accounts, including their printers and user groups.
• Fixing printer problems Administering print credits
• Maintaining the network
• Planning and Installing new networking infrastructure

Palo Alto, CA, US

• Assisting customer with their HP All In One Printers.
• Supporting the installation and maintenance of HP products
• Logged all calls using Vantive, and used the clients history for common solutions
• Supported customers with Faxing, and Administered Telstra Fax Stream Duet lines
• Corrected Scanning issues including OCR (Optical Character Recognition), printing and networking issues.
• Supported all Microsoft Operating systems, and a little in MAC os9 with customers

• Maintain level 1 and 2 supports for all 1500+ internal users and supply local and remote support for all Primus Offices in Australia.
• Supporting Windows 95, Windows NT Workstation on HP Hardware,
• Novell 4.11 servers, Novell 3.12 servers, Windows NT server and GroupWise 5.2.
• To conducted and maintained the backups using Arcserve 6.2 on Novell and NT servers
• Was responsible in the maintaining and upgrading the local intranet
• Dealt with the Procurement of Hardware/software and licensing

• Started selling computer peripherals door to door,
• Was quickly requested to sell Pc’s instore
• Learnt to sell PC’s and peripherals to home users
• Was trained to build PC’s and basic trouble shooting (Computer Technical traineeship)
• Ordered specific components then Installed and customized software, and did extensive hardware testing, to ensure the customer will receive a problem free product.
• At times did home installs