Marcus Brown Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages*Ensure team provides outstanding service to clients, while building strong customer relationships.*Produce required reports on schedule.*Provide job intake services as prescribed by manager.*Read, interpret and understand all print request emails and forms.*Communicate with manager and client on job or deadline issues.*Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction. *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.*Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.*Make sure that team is following standard operating procedures at all times.*Train new employees on policies and procedures.Handle sensitive and/or confidential documents and information.Maintain all logs and reporting documentation as required.Assist with month end reportsAdditional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.

Annapolis, Maryland, United States

• Accountable for store’s controllable profit and advises the General Manager on a weekly basis onprogress to plan and implements detailed actions to improve store profitability• Responsible for accurate and efficient processing of all merchandise in accordance with established procedures, deadlines and visual merchandising standards within the store• Provides feedback on the proficiency and areas of improvement for the Merchandising Stock Associates• Identifies areas of opportunity to reduce waste and inefficiencies, acts, and implements processimprovement plans• Partners with General Manager to manage the assets of the store by monitoring inventory levels and initiating action to correct inventory discrepancies• Ensuring the safety and security of the building and associates during the absence of other or inconjunction with other managers• In the absence of other managers, leads the store opening processes, including the completion of all morning reports• Adheres to all guidelines and freight processes during designated times• Utilize strong communication and relationship-building skills to identify customer needs and guidethem towards the most suitable products, resulting in meeting and/or exceeding daily sales goals• Lead the organization and setup of marketing displays for multiple product launches, driving customer interest and conversion

Chester, Maryland, United States

• Expertly advised customers by providing accurate information on an array of products, services, and best-value options• Managed the logistics of small to medium projects, followed through to completion, and updated all parties as needed• Produced, designed, proofed, and updated materials for print projects using Adobe and MicrosoftSuites for both Mac and PC• Frequently performed multiple tasks while maintaining extreme attention to detail and high-qualitycontrol of products and services• Took initiative to learn about new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services• Empathized and managed demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Annapolis, Maryland, United States

• Managed and oversaw a team of videographers throughout the duration of filming youth athletictournaments by monitoring audio and video for quality control• Oversaw and enforced policies for framing and filming throughout all events• Tracked inventory before and after events for the use of editorial purposes• Maintained a positive attitude with customer relations and in interactions with staff• Handled scheduling and troubleshooting issues as they arose

Washington D.C. Metro Area

• Responsible for setting up and breaking down all production equipment on day of athletic events • Developed, organized, and implemented content, including photos, video, and multimedia stories, for digital and print • Managed multiple assignments producing high-quality work within established deadlines • Assisted with production of longer-form videos to be shared across numerous social media and marketing platforms for the university athletics department • Created and edited highlight packages for website subscribers • Labeled/archived game footage used for payer highlights • Filmed college level sporting events that were broadcast and streamed on raisehigh.tv.

• Recruit potential Instructors from local areas• Interview/Hire potential Instructors• Conduct Instructor training sessions• Run sports programs with kids in area elementary schools• Evaluate after school sports programs

Temple Hills, Maryland

• Oversaw daily front/back-end business operations • Directed equipment deliveries, monitored warehouse inventories and conducted sales calls that continued to grow business revenue• Trained and mentored new personnel that ensured understanding of job performance, customer service and support delivery excellence.• Ranked 8th in February and 6th in March/April in sales deliverables out of 16 sales employees• Managed 425 cars at the branch valued at $11,000+ based on sales and service; received90% out of 100% in producing an additional $4,000 in revenue.• Achieved 90 ESQI score for three months running and set a record of 95 ESQI in January

Elon, Nc

• While working toward completion of a Bachelor’s Degree in Media Arts/Entertainment assisted in filming sporting events broadcasted and streamed through elonphoenix.com• Created and edited highlight packages for website subscribers and labeled/archived gamefootage used for payer highlights

Washington D.C. Metro Area

• Conducted interviews with PIOs and Media Relations contacts within large organizations as an intern that developed into a part-time role• Investigated a number of news events and breaking news stories broadcasted to listeners• Communicated with Public Information Officers to confirm information