Marcus Brown Email & Phone Number

United States

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Supported Java based ecommerce solutions Oracle Commerce, Adobe Experience Manager, Hybris as well as other J2EE applications such as JBoss, Weblogic, Endeca, Tomcat, and Websphere. Providing support for load tests, performance tuning, as well as, maintenance preparation and planning.Provided my expertise CI/CD best practices, and assisting customers with.

Algonquin IL

I was the Network and Systems Administrator at VSG. My core responsibilities included new server deployment and stand up on OVM, VMware, as well as AWS. I also maintained the network infrastructure at our data center as well as the local office. Additionally, I oversaw the management and upkeep of the Linux servers and Netbackup solution at our data.

Geneva, IL

While working here I helped support the county wide help desk providing support on end-user databases, OS, hardware refreshes, and the sheriffs departments mobile and record keeping system. Consulted with personnel on proper IT solutions and purchases for future projects.Managed the emergency 911 call centers infrastructure from an administrative level.

Greater Chicago Area

• At Hyper-IT we were the IT solution for small to medium size companies. We serviced all over Chicago-land area.Project work for Dell as a technician on government and corporate projects
• Field technician for computer or network troubleshooting, new or re-wiring cables, move/add/change, and software/hardware updates.
• Wide ranging support technician, servicing and supporting everything including servers, printers, desktop/laptop and mobile devices.
• Configured and deployed Fedora servers with learning applications to educational facilities.
• Manged corporate exchange and Active directory
• Sales consultant for new hardware acquisitions

• Maintain several data bases, diagnose accounts, and create tickets for accounts for follow up review.
• Utilize multiple call center support applications to efficiently provide service to customers and agents.
• Multi-task a high volume of inbound and outbound contacts within a complex and dynamic work environment.
• Perform fraud prevention actions on credit accounts, focusing on functions established to provide early warning signs of potential abuse and losses.
• Completed training and implemented pilots, keeping on top of current trends, products, services, and policy changes.

Associate'S Degree

Bachelor Of Science (B.S.), Network And Communications Mangement

Activities and Societies: Sigma Beta Delta