Desktop Support Technician
Current
Nov 2023 - Present
AeroLeads people directory · profile
Marcus Bruce Email & Phone Number
Desktop Support Technician at Pratt & Whitney
at
Pratt & Whitney
1 work email found
@ocwen.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Desktop Support Technician at Pratt & Whitney
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Marcus Bruce? Overview
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Quick answer
Marcus Bruce is listed as Desktop Support Technician at Pratt & Whitney at Pratt & Whitney, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at ocwen.com and a matched LinkedIn profile for Marcus Bruce.
Marcus Bruce previously worked as Desktop Support Technician at Pratt & Whitney and Information Technology Desktop Support Technician at Homepoint. Marcus Bruce holds Computer Network Administration from Cci Training Center.
Company email context
Email format at Pratt & Whitney
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{first}.{last}@ocwen.com
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AeroLeads found 1 current-domain work email signal for Marcus Bruce. Compare company email patterns before reaching out.
Profile bio
About Marcus Bruce
Marcus Bruce is a Desktop Support Technician at Pratt & Whitney at Pratt & Whitney. He possess expertise in active directory, troubleshooting, technical support, help desk support, enterprise architecture and 17 more skills. Colleagues describe him as "I am pleased to recommend my former colleague Marcus as an exceptional IT support professional. I worked with Marcus for a year on the desktop support team at Ocwen. Marcus impressed me with his expansive knowledge of a wide variety of IT systems and his ability to efficiently resolve user issues. No matter what the problem - hardware, software, networking - Marcus could quickly diagnose the root cause and implement the best solution. His expertise with Windows, Mac, Office 365, enterprise apps, networking and more was critical in providing smooth support operations. In addition to Marcus' technical capabilities, he also provided exemplary customer service. His calm, patient demeanor put end users at ease. He asked thoughtful questions to understand their challenges and needs. Marcus then clearly communicated resolutions in terms easily understandable to non-technical staff. Marcus was a key contributor to major IT projects during his tenure, including managing the rollout of new laptops to staff and overseeing a complex Office 365 migration. His leadership and project management skills ensured these initiatives were completed on-time with no disruption to business operations. I thoroughly enjoyed my time working with Marcus at Ocwen. He is a talented IT professional who I wholeheartedly recommend for any technical support role requiring top-notch troubleshooting skills combined with excellent customer service. Please contact me if I can provide any other details on Marcus' background and achievements." and "I worked with Marcus while at Homeward Residential. He developed a reputation for "saving the day" multiple times for our department. Marcus was a very valuable I.T. support specialist when I worked with him."
Listed skills include Active Directory, Troubleshooting, Technical Support, Help Desk Support, and 18 others.
Current workplace
Marcus Bruce's current company
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8 roles
Marcus Bruce work experience
A career timeline built from the work history available for this profile.
Information Technology Desktop Support Technician
- Imaged and prepared new computers for integration into company networks and systems.
- Configure hardware devices and software to set up workstations for employees.
- Troubleshoot LAN and Wi-Fi connectivity issues within the corporate office.
- Collaborated with Network Admin team to provide hands on support for the corporate network troubleshooting and panel patching for the local office.
- Supported network printers for things such as connectivity issues, jams, replacing and ordering toner, and installing maintenance kits.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Dec 2019 - Feb 2023
Desktop Support Specialist
- Image PCs to be redeployed.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Oversee the daily performance of computer systems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
Jan 2016 - Aug 2019
Desktop Support Engineer
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Oversee the daily performance of computer systems.
Jun 2013 - Dec 2013
It Service Desk Team Lead
- Act as a point of contact for other Help Desk analysts for questions regarding troubleshooting, policy, procedures, or other technical assistance that they might need.
- Reset user's passwords for Network (Active Directory, RSA token, and Blackberry Enterprise server) accounts as well as accounts for other applications such as Lender Processing Services (LPS) applications, PointSec.
- Configured user’s smart phones (iPhone & Android) to receive company email.
- Added folders and permissions to user accounts in Active Directory.
- Track incidents by creating tickets within HEAT, FrontRange ITSM, Symantec Service Desk 7, and CA Service Desk ticketing systems, escalating problems as appropriate following Help Desk procedures.
- Performed 1st level troubleshooting of VPN connectivity, wi-fi, and citrix application issues.
Jul 2011 - Jun 2013
Noc Engineer Ii
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Provide Enterprise Monitoring for production systems and network infrastructure using Solarwinds SAM and NPM applications.
- Update and resolve trouble tickets that were assigned to the NOC by the Help Desk.
- Responsible for troubleshooting production issues and escalating to proper support teams as necessary.
- Served as coordinator and point of contact for production issues and outages.
May 2010 - Jul 2011
Bank Reconciliation Specialist
Jul 2005 - May 2010
As/400 Computer Operator
Dec 1999 - Sep 2004
1 education record
Marcus Bruce education
-
Cci Training Center
FAQ
Frequently asked questions about Marcus Bruce
Quick answers generated from the profile data available on this page.
What company does Marcus Bruce work for?
Marcus Bruce works for Pratt & Whitney.
What is Marcus Bruce's role at Pratt & Whitney?
Marcus Bruce is listed as Desktop Support Technician at Pratt & Whitney at Pratt & Whitney.
What is Marcus Bruce's email address?
AeroLeads has found 1 work email signal at @ocwen.com for Marcus Bruce at Pratt & Whitney.
Where is Marcus Bruce based?
Marcus Bruce is based in Dallas-Fort Worth Metroplex, United States, United States while working with Pratt & Whitney.
What companies has Marcus Bruce worked for?
Marcus Bruce has worked for Pratt & Whitney, Homepoint, Ocwen Financial Corporation - Us, Ocwen Financial Corporation, and Homeward Residential, Inc. (Acquired By Ocwen Financial Corp.).
How can I contact Marcus Bruce?
You can use AeroLeads to view verified contact signals for Marcus Bruce at Pratt & Whitney, including work email, phone, and LinkedIn data when available.
What schools did Marcus Bruce attend?
Marcus Bruce holds Computer Network Administration from Cci Training Center.
What skills is Marcus Bruce known for?
Marcus Bruce is listed with skills including Active Directory, Troubleshooting, Technical Support, Help Desk Support, Enterprise Architecture, Data Center, Citrix, and Networking.
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