Marcus Bryan Email & Phone Number

London, GB

Cambridgeshire, England, United Kingdom

Produce Project Planning documentation, Project Initiation documentation. Proposals, Revenue Bids, Business Case documents. Manage the procurement process documentation such as RFQ, RFP, Tender Documentation. Provide Supplier management as part of the project. Be a leader of Change, identify best practices of tracking revenue through our council.

London, England, United Kingdom

Owning project deliverables across multiple mid-size clients; executing with high quality and responsivenessAccurately maintaining BTS business critical information on assigned projects / tasks Workshop or POD (Virtual Group Coaching) coordination Liaising and building relationships with the external facilitator network Approving and launching new.

London, England, United Kingdom

Provide project management of both small and large-scale projects from initial scoping phase, through planning scheduling, design and development and full implementation.Provide detailed project planning for our cross platform projects. Oversee the day-to-day management and smooth running of projects; Ensuring our Internal stakeholders are receiving the.

London, England, United Kingdom

London, England, United Kingdom

London, England Metropolitan Area

• Act as the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc.
• Provide timely and comprehensive support across a wide range of asset types and functionality.
• Collaborate and problem-solve with internal teams to initiate change and provide superior client service.
• Set and communicate clear and realistic client expectations.
• Drive constant product improvement via new ideas gained by working with and supporting clients (system enhancements, new features, etc)

London, England Metropolitan Area

• Attending initial sales meetings and meeting the client
• Determining a client's business requirements and whether the products being considered are suitable
• Decide whether the software or hardware needs adapting to meet the client's needs
• Answering any technical questions the client might have
• Presenting your findings to a technical team to act on, and then to the client
• Specialist in Microsoft Products, Cloud Technology and Managed Services.

London, England Metropolitan Area

• Cyber Security - Security & Cloud Networking
• Attending initial Client meetings
• Determining a Client's business requirements and whether the products being considered are suitable
• Decide whether the software or hardware needs adapting to meet the client's needs
• Answering any technical questions the client might have
• Presenting your findings to a technical team to act on, and then to the client

London, England Metropolitan Area

• Digital Marketing Analytics Intelligence
• Prospecting and developing relationships in order to market and sell IT Analytics and Data Marketing Services.
• Develop business from existing customer accounts as well as new business.
• Regularly visit customer accounts to ensure satisfaction and maintain good working relationships.
• Manage own workload to deliver against sales and profit targets.
• Ability to communicate and build strong relationships with co-workers and prospective customers.

London, England Metropolitan Area

• Security & Cloud Networking
• Experience with multiple transactional billing systems Sage 200, Single view.
• Implement and improve complex processes and procedures to improve customer billing.
• Oversee Manual workarounds and schedule automated fixes and improvements into the billing systems.
• Manage and implement improvements to the incident management system and provide billing expertise to ensurethe wider billing area is aware of any impacts.
• Review Customer data, reports, KPI's to determine if any relevant billing items could be improved to enhancecustomer/client experience.

London, England Metropolitan Area

• Provided the Management of Monthly reporting of benefit changes to Payroll and Benefit Providers from SAPincluding reviewing/auditing outputs,
• Recording and monitoring benefits for P11D reporting.
• Primary point of contact for day to day benefits queries via email, letter and phone from employees, managersand HR.
• Responsible for ensuring a professional and timely response is provided escalating to manager as required.
• Delivered effective consistent communication to employees about their benefits (e.g. induction, promotionalevents)
• Provided management support around ad-hoc reporting as requested

Cambridge, England, United Kingdom

• Co-ordinated the response material from all parties involved.
• Ensured that the solution proposed is complete and in the format requested by the purchasing authority
• Project manage the tender team/staff and ensure it is complete by the deadlines
• Upload final documentation on the purchasing authority's portal
• Proactively search for suitable tenders/setup new searchesCapital equipment - tenders, orders, turnkey quotes
• Handled Service Contract renewals

London, England Metropolitan Area

• Maintain all aspects of helpdesk policies, procedures, service standards and initiatives and ensure these areeffectively embedded and adhered to consistently by all, measured by KPI reporting.
• To implement the helpdesk policies and procedures governing customer contact, correspondence and thehandling of customer complaints and compliments.
• Monitoring performance and complete monthly reports
• Track contact quality and contact volume, producing metrics for service performance, resolving discrepancies andareas that need improvement and discuss regularly with Head of Service.
• Responding to customer enquiries across a variety of platforms (telephone, chat, email)
• Maintaining high standards of customer service across all customer interactions

Agile Methodologies, Project Management, Passed

Capm, Certified Associate Project Management

Cmi Diploma, Business Management And Leadership Level 6

Management & Leadership, Management & Leadership Level 5, Distinction

Bachelor'S Degree, Business And Theatre Studies, 2:1