Marcus Bryan Email & Phone Number

London, Gb

Cambridgeshire, England, United Kingdom

Produce Project Planning documentation, Project Initiation documentation. Proposals, Revenue Bids, Business Case documents. Manage the procurement process documentation such as RFQ, RFP, Tender Documentation. Provide Supplier management as part of the project. Be a leader of Change, identify best practices of tracking revenue through our council sites/businesses. Project Forecasting, Financial Modelling for identifying profitability of our council projects.Providing comprehensive project plans, taking input from technical and firmwide resources, detailing scope, roles, responsibilities, budgets, timescales and resourcesMonitoring progress and creating project status reports for project managers and stakeholdersScheduling stakeholder meetings and facilitating the communication between the project team and stakeholders throughout the project life cycleSupporting the senior management team in analyzing, refining and liaising on business requirements, translating these into project requirements and successful project delivery. Develop project plans including work breakdown structures, project milestones, critical path analyses, risk assessment and management plans, cost/benefit analyses, staffing plans, project timelines, and project budgets

London, England, United Kingdom

Owning project deliverables across multiple mid-size clients; executing with high quality and responsivenessAccurately maintaining BTS business critical information on assigned projects / tasks Workshop or POD (Virtual Group Coaching) coordination Liaising and building relationships with the external facilitator network Approving and launching new programmes via our in-house digital systems (Changr, Coach OS, Momenta) and monitoring participant engagement Workshop logistics, including, but not limited to shipping of IT, ordering printed materials, visa processing, hotel booking Supporting the finance department with the invoicing process including obtaining purchase orders, expenses validation and credit control Managing client SLA terms, responding to issues, and escalating to Client Delivery team Build strong client relationships with key stakeholders; be the primary ‘go to’ for area of responsibility with your clientsSetting up and managing virtual sessions on platforms such as Zoom and MS teamWork in close partnership with client and internal account teams to innovate, identify and action recommendations for process improvement that could benefit client and team ways of working Maintain accurate data on the businesses ERP (Resource & Financial tracking) system and in line with Operations KPI targets, addressing areas affecting performance targets.

London, England, United Kingdom

Provide project management of both small and large-scale projects from initial scoping phase, through planning scheduling, design and development and full implementation.Provide detailed project planning for our cross platform projects. Oversee the day-to-day management and smooth running of projects; Ensuring our Internal stakeholders are receiving the highest individual attention and ensuring that we deliver, as a team, quality projects on time, on budget. Scope digital projects with consultants and understand their Client requirements and create accurate documentation, including project plan, creative design briefs, functional specifications and scope of work. Manage the project Risk and ensure successful project delivery.

London, England, United Kingdom

London, England, United Kingdom

London, England Metropolitan Area

•Act as the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc.•Provide timely and comprehensive support across a wide range of asset types and functionality.•Collaborate and problem-solve with internal teams to initiate change and provide superior client service.•Set and communicate clear and realistic client expectations.•Drive constant product improvement via new ideas gained by working with and supporting clients (system enhancements, new features, etc)

London, England Metropolitan Area

• Attending initial sales meetings and meeting the client• Determining a client's business requirements and whether the products being considered are suitable• Decide whether the software or hardware needs adapting to meet the client's needs• Answering any technical questions the client might have• Presenting your findings to a technical team to act on, and then to the client• Specialist in Microsoft Products, Cloud Technology and Managed Services.• Networking to gain new business leads and opportunities.• Still a member of over 3 networking events with over 80,000 business contacts.• New business development through outbound calling, client pitches and tenders.• Account management of existing clients, ensuring queries, comments and requests are handled efficiently andeffectively.• Working alongside the Sales Administration team to maximise lead generation.• Working alongside the Resourcing team to successfully match apprentices with client roles.• Providing advice and guidance to clients on the most cost-effective use of their Apprenticeship Levy.• Advising clients on relevant apprenticeship schemes.

London, England Metropolitan Area

Cyber Security - Security & Cloud Networking• Attending initial Client meetings• Determining a Client's business requirements and whether the products being considered are suitable• Decide whether the software or hardware needs adapting to meet the client's needs• Answering any technical questions the client might have• Presenting your findings to a technical team to act on, and then to the client• Specialist in Microsoft Products, Cloud Technology and Managed Services.• Provided effective Enquiry Management - handling inbound calls and emails from our clients and deliveringindustry leading client service quality to our stakeholders•Provided the highest degree of care and accuracy when producing, checking and distributing regular clientcommunications• Client Spending Monitoring - Tracking purchases of our clients• Client On-boarding - processing new client applications for our suite of Technology products

London, England Metropolitan Area

Digital Marketing Analytics Intelligence• Prospecting and developing relationships in order to market and sell IT Analytics and Data Marketing Services.• Develop business from existing customer accounts as well as new business.• Regularly visit customer accounts to ensure satisfaction and maintain good working relationships.• Manage own workload to deliver against sales and profit targets.• Ability to communicate and build strong relationships with co-workers and prospective customers.• Generate revenue by selling access to our subscription-based platform of expertise• Develop a sales strategy designed to achieve revenue targets set by sales management• Build and maintain relationships with corporate executives in corporate development, strategy, sales andmarketing, business development and market intelligence functions• Develop and maintain a robust pipeline of qualified prospects• Develop a strong knowledge and understanding of the competitive landscape and be able to effectively articulateour value proposition• Maintain accurate account and pipeline data in Salesforce.com

London, England Metropolitan Area

Security & Cloud Networking• Experience with multiple transactional billing systems Sage 200, Single view.• Implement and improve complex processes and procedures to improve customer billing.• Oversee Manual workarounds and schedule automated fixes and improvements into the billing systems.• Manage and implement improvements to the incident management system and provide billing expertise to ensurethe wider billing area is aware of any impacts.• Review Customer data, reports, KPI's to determine if any relevant billing items could be improved to enhancecustomer/client experience.• Aid in reducing operational costs and to increase revenue.• Worked with other treatment areas such as data quality to reconcile BSS and OSS Data to ensure Accurate Billing• Proactively worked with Sales managers to resolve any issues with client billing and resolve variances identifiedduring billing/legal reconciliations• Proactively resolved issues and queries• Reconcile, identify and investigate variances.• Communicated with internal (Operations, Finance Shared Service Centre, IT and Payroll) and externalstakeholders (Local Authorities and CCG's) to ensure that all parties work collaboratively to deliver optimal servicefor the group.• Ensured all contracts and invoicing requirements are understood, facilitating the correct system set-up and anefficient order to cash process.• Raised and dispatched invoices within defined timescales• Balanced all non-standard invoices against the financial accounts and replace new invoices accurately• Created and maintained relevant procedures for all areas of responsibility• ensured all revenue streams are accurately invoiced, to time and appropriately accounted for.

London, England Metropolitan Area

Provided the Management of Monthly reporting of benefit changes to Payroll and Benefit Providers from SAPincluding reviewing/auditing outputs,• Recording and monitoring benefits for P11D reporting.• Primary point of contact for day to day benefits queries via email, letter and phone from employees, managersand HR.• Responsible for ensuring a professional and timely response is provided escalating to manager as required.• Delivered effective consistent communication to employees about their benefits (e.g. induction, promotionalevents)• Provided management support around ad-hoc reporting as requested• Audited benefit invoices and ensure payment is remitted to vendors by Finance team in line with agreedtimetables.• Worked with analysts and managers to run reports and gather data to support the submission and load of datainto the compensation management tool accurately and in a timely way.• Point of contact for expenses queries and questions for those requiring assistance with expenses data entry, andproviding timely feedback• Administration of all company credit card claims via expenses system. •Ensure claims are processed withincompany set timeframes.• Oversee other benefit schemes such as Perkbox benefits portal, eye care vouchers, life assurance, incomeprotection and private medical insurance policies

Cambridge, England, United Kingdom

•Co-ordinated the response material from all parties involved.•Ensured that the solution proposed is complete and in the format requested by the purchasing authority•Project manage the tender team/staff and ensure it is complete by the deadlines•Upload final documentation on the purchasing authority's portal•Proactively search for suitable tenders/setup new searchesCapital equipment - tenders, orders, turnkey quotes•Handled Service Contract renewals•Monitored Quotations & Incoming Purchase Orders - supply chain, customers & sales•Deliver all aspects of data management in line with good practice and contribute to the continuous improvement of our services.•Maintain and improve access to data through support to the management and development of our web-basedmapping and data access systems and services.•Promote awareness of good data practice and contribute to our work to support teams across the organisation toimplement good practice.Support the data needs of internal and external customers through the delivery of ourdata advice services, including managing shared mailboxes, seeking solutions to customer problems andproducing self-service guidance.•provided additional capacity and/or resilience in support of the Data Services Senior Advisers:Spatial data and metadata updates, pipelining & cataloguing, including quality assurance of the suppliedinformation.•Supported the Senior Adviser with reviewing geospatial data and metadata we hold on internal and externalplatforms.•Supported the Senior Adviser with records management required for the Data Governance Programme MetadataProject using the organisation's core cataloguing tools e.g. Access to Evidence Catalogue.•Publishing and maintaining geospatial data on ArcGIS Online (NE Open Data Geoportal/Living Atlas) and DefraData Services Platform, service integration tasks and troubleshooting.

London, England Metropolitan Area

•Maintain all aspects of helpdesk policies, procedures, service standards and initiatives and ensure these areeffectively embedded and adhered to consistently by all, measured by KPI reporting.• To implement the helpdesk policies and procedures governing customer contact, correspondence and thehandling of customer complaints and compliments.•Monitoring performance and complete monthly reports•Track contact quality and contact volume, producing metrics for service performance, resolving discrepancies andareas that need improvement and discuss regularly with Head of Service.• Responding to customer enquiries across a variety of platforms (telephone, chat, email)• Maintaining high standards of customer service across all customer interactions• Resolving routine and complex enquiries in a thorough and expeditious manner, escalating as required• Maintaining the customer services platform so that tickets can be resolved quickly and efficiently• Handling complaints and provide appropriate solutions within specified timeframes• Providing support to new and existing customers• General administrative and clerical duties related to role• Building strong relationships with colleagues, suppliers, and clients

Agile Methodologies, Project Management, Passed

Capm, Certified Associate Project Management

Cmi Diploma, Business Management And Leadership Level 6

Management & Leadership, Management & Leadership Level 5, Distinction

Bachelor'S Degree, Business And Theatre Studies, 2:1