Marcus Buchanan Email & Phone Number

Colchester, England, Gb

Colchester, England, Gb

Colchester, England, United Kingdom

As an integral member of the School of Life Sciences' esteemed Professional Services Team, I deliver superior-quality administrative, student services, and academic support. With a specialised focus on Postgraduate research students, my role encompasses a comprehensive range of skills and responsibilities. I possess a wealth of expertise in efficiently managing administrative processes and addressing the unique needs of PhD students within the department. By closely collaborating with faculty members, relevant departments, and esteemed research students, I diligently ensure the smooth operation of our Research courses.Responsibilities:- Providing administrative support for postgraduate research programs, including PhD and master's research projects.- Assisting in the coordination and management of scholarships, teaching payments and applications.- Maintain accurate and up-to-date records of postgraduate students, their projects, and progress.- Serving as a primary point of contact for postgraduate students, providing guidance and support throughout their research journey.- Facilitate communication and collaboration among students, faculty, and supervisors.- Assist with the admissions process for postgraduate research programs, including reviewing applications, coordinating interviews, and communicating decisions to applicants.- Ensuring adherence to relevant university policies, ethical guidelines, and regulatory requirements related to postgraduate research.

Colchester, England, United Kingdom

Providing high quality and efficient administrative, student services and academic support within the Department of Philosophy and Art History, I work as part of the School’s Professional Services Team with a specialist focus on Postgraduate taught and research students. My role includes administering student marks, updating module information and liaising with academic staff to ensure the department information remains relevant.I also provide support as a secretary to meetings or committees, including preparing papers, taking minutes and undertaking any necessary follow-up action as well as managing the department social media account, which includes planning and posting content across multiple channels and ensuring this is accurate, up to date and relevant to different audiences. Further to this, I act as the first point of contact for students, academic colleagues and visitors who contact the school in person, by email and on the telephone/Zoom; responding to and directing enquiries as appropriate.Some further responsibilities include:• Providing high quality administrative support with specific tasks as determined by the cycle of the academic year, for undergraduate and postgraduate students. Examples include: updating module and course records and descriptions; student enrolments; processing coursework and feedback; updating and accessing student databases; preparation for exam boards, supervisory panels and research students’ progress boards. • Administering student casework matters, adhering to the relevant policy and procedures, and compiling paperwork as required, in relation to matters such as: student attendance and progress; academic offences; and late submissions.• Ensuring compliance with internal University and external regulatory body policies, procedures and regulations, including Tier 4, in collaboration with senior School colleagues and relevant University professional services staff.

Colchester, England, United Kingdom

As the first point of contact for residents seeking guidance and resolution to a wide range of enquiries, this position requires effective and accurate query management through multiple channels to ensure outstanding delivery of the organisation's services to residents, in accordance with the company's vision and values.In this capacity, I provide advice, support, and direction on environmental issues, the electoral register, council tax, and other services provided by the Council. I also collaborate with Colchester Borough Homes to assist residents with issues such as new and existing repairs, rent statements, and arrears.Responsibilities:• Managing queries and concerns over various channels to support residents and solve problems in a timely manner, facilitating and effecting solutions.• Providing a world class customer service with first contact resolution unless specialist knowledge or further investigation is required. • Accurately record, store, input and update information into the relevant systems and ensure all records and systems are up to date. • Consistently achieve team objectives and service level targets.• Support the development of the service to ensure it continues to meet resident and business needs.• Demonstrating a pro-active approach to ensure that the expectations of Colchester residents are exceeded.• Highlighting unusual events or trends and feeding back information to other team members and team leaders. • Managing enquiries and other communications from internal and external clients professionally, promptly, politely, and efficiently.• Communicating in a clear and simple manner (written and verbal) whilst adapting to the needs of the customer, ensuring the language, tone, listening skills and professionalism of every interaction builds a first-class rapport. • To provide specialist housing repairs advice and work as part of a team to ensure home repairs and inspections are coordinated in a time effective manner

Colchester, England, United Kingdom

Working as a presiding officer in general and local elections, I work at the forefront of the democratic process. In my capacity as a Presiding Officer, I am responsible for managing and overseeing all aspects of the poll in the polling station I am responsible for. This includes complying with all official instructions, ensuring the integrity and secrecy of the ballot and assigning and delegating work to the Poll Clerks.Responsibilities:• Collect and check the ballot box and contents and keep registers and ballot papers secure before polling day• Manage the attendance of those entitled to be present at the polling station - candidates, agents, police officers, representatives of the Electoral Commission and observers; making sure they do not interfere with the voting process• Ensuring anyone with a disability is able to cast their ballot in secrecy.• Account for, and be responsible for, all ballot papers issued and not issued.• Keep the secrecy of the ballot at all times.• Ensuring that all electors are treated impartially, with respect and in a helpful, polite and professional manner

Master'S Degree, Public Opinion And Political Behaviour

Activities and Societies: Welfare Officer of Kickboxing sports club 2023-2024MA Public Opinion and Political Behaviour explores.

Bachelor'S Degree, Psychology, 2.1

Activities and Societies: Vice-president of MMA sports club 2021-2022Accredited against the requirements for the Graduate Basis.