Marcus Buford Email & Phone Number

•Monitored representatives and systems to ensure adherence to both service levels and company polices. •Communicated with clients to ensure quality service and customer satisfaction.•Conducted outbound calls to follow up with customers and clients.•Responsible for completing team quality monitors. •Provided representatives with help on escalated calls. •Data entry: recorded customers and clients information for departmental purposes. •Worked in a professional, fast paced, team environment.

•Answered incoming calls from prepaid debit customers.•Researched customers concern to assist them. If applicable, directed customers to departments that could assist. •Explained transaction history, card fees, usage statics and more. •Data entry: recorded customer’s information for departmental purposes.•Worked in a professional, fast paced, team environment.

•Assisted customers in finding merchandise•Preformed cash register duties, and clean store. •Stocked new inventory, when it arrived.

•The work studies program offered by MATC, is a program that allow students to find work, either off or on campus. We were able to schedule work time which did not interfere with the time classes were held.•During the time that I worked in the work studies program, I worked as a note taker. I also worked in the precollege Culinary Arts Program. There I washed dishes, and tables, washed and folded clothes.

•Helped customers find merchandise. •Stocked shoes when new inventory came in.•I received the employee of the month award for several.

•I prepared customers’ food, and took the customers’ orders. This was only a summer job that I worked for two years.

Associate Degree

Letters and Science Program, University Wisconsin –Milwaukee, Milwaukee WI

High School Diploma