Marcus Burks Email & Phone Number

Birmingham, Alabama, Us

Alpharetta, Ga, Us

Los Angeles, Ca, Us

Manage approximately 15 individuals across 3 teams: Governance, Certification, and Privileged Access Management.- Access Governance includes the tools, technologies, reports and compliance activities required for identity lifecycle management.- Access Certification is the ongoing review of accounts, entitlements, and roles assigned to individuals with a relationship to the enterprise.- Privileged Access Management (PAM) which are the tools that discover, manage and govern privileged accounts on multiple systems and applications; control access to privileged accounts, including shared and emergency access; and monitor, record, audit and analyze privileged access, sessions and actions.- Navigate IAM remediation activities such as Matters Requiring Attention (MRA) and Matters Requiring Immediate Attention (MRIA).

Birmingham, Al, Us

Director of Security Operations. Oversee the SOC/CERT/Incident Response Teams.- Participate in planning, implementation, assessment and reporting of Incident Response Plan including policy creation according to NIST Framework.- Assist in log monitoring, alert and dashboard maintenance, and training of support staff. Proficient in SOC tools such as Splunk, FireEye, Symantec, and McAfee.- Conduct periodic tabletop exercises to continuously test strategies within the Incident Response playbooks.- Maintain and enhance policies/standards/playbooks to meet dynamic risk, compliance, and cybersecurity needs.- Participate in recurring security reviews of environment, business units, and implementation of Security protocols to support a healthy security posture.- Guide teams through Internal/External Audits and SOX Control testing.Managed the Identity and Access Management department which is segmented into 4 separate teams - Access Operations, Role Management, Recertification, and Transformation Security. Proficient in IAM tools such as Active Directory, Okta, CyberArk.Implemented JIRA Service Desk for better tracking and SLA metrics.Enhanced SLA accuracy and applicability review process resulting in the following:- % of met SLAs went from an average of 81.55% to over 98% in a matter of 4 months. Have maintained over a 98% average since that time. - Ticket counts went from an average volume of 6300 per quarter to a current volume of 5100 per quarter through efficiency and automation.Managed the IT Help Desk and Incident Management teams for approximately 3 years.- Enhanced Incident Management process to use automated tools and modernized notification mechanisms.- Implemented and Administered Remedy Incident Management Service.- Re-designed Help Desk Knowledge Catalog for efficiency in end-user assistance.- Administered the Remedy Action Request System and upgraded versions leading to a more robust and reliable ticketing system.

Training specialist position for Microsoft Office applicationsRedesigned New Employee Orientation into a more useful, interactive platformGenerated graphs/charts that maximized performance for Corporate reviewRecruited to troubleshoot various operational issues

Worked on electric motors and many different types of pumpsDevised new method of pricing products which provided much faster serviceMaintained accurate inventory which lead to an increase in salesOrganized all inventory to strengthen sale of stagnant productsPicked up and delivered products as needed to demonstrate client value

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record

Education record