Marcus C. Email & Phone Number

Deep dive into Blockchain technologySupporting customer globally with our API and SDK products in a highly timed manner.

Technical expert of the WhatsApp Business/Messenger/Instagram Business API for all platforms.Identify workflow related opportunities and suggest improvements Investigate, triage, and report technical issues with the Business Messeging API on supported platforms.Solid understanding of API functionality, and perform API calls for troubleshootingHelps business to get onboard with the products as well as helping in their interrogation with our platform

Create dashboard and visualization using elestricsearch for metric monitoring for OTA customer and outage impact assessmentData analytics on booking/failure rate for key customer in order increase general booking volumeExcellent knowledge of Sabre shoping process such as Schedules, Availability, Itinerary selection, Multi Itinerary PricingHandles second-level escalation from team member on much complex issue in SHopping spaceInprove overall team productivity by introducing new way of troubleshoot and thought process in diagnosticMaintains high standards of excellence and strong work ethics

Trained and guided new-hire on Web Services TechnologyMonitoring on new-hire progress and giving feedback in KPI improvement Create training materials, presentation and documentation for team member to expand knowldge sharingConsistent high performing team member in terms of resolving customer issue as well as helping team member when in doubtExperience in managing escalation and customer issues, keeping executive stakeholders updated

Singapore

Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre Online CustomerExtensive knowledge with Sabre Web Services ecosystem and Soap(XML) & Rest(JSON) API technologies.Handle and coordinate resolution of high impact issues with internal teams and customers from various regionProactive approach when dealing with customers

Singapore

Govern and establish workflow process working with usage requirement from users and translate into new functional modules to enhance existing ERP system.Maintain the functionality and usability of in house application systems, integration with external system and 3rd party applications.Provide monitoring and guidance in application design and development communication with external partners and vendors. Convert design and user specifications into reports to cut down on manual task.Project management and coordination in implementing new applications/systems.

Singapore

Provide ongoing Application support to users in the APAC region for ERP and corporate applications. Maintain application support and debugging while logging case in a simple ticketing applications.Working with SSRS (SQL Server Reporting Services) for delivering analytical report necessary for managements.Design and implment database in accordance to meet user requirements.Perform user training & documentation.

Singapore

Trained as a Medic in SAF Medical Training Institute.Posted to SAF Detention Barracks Medical Centre.Worked in a prison environment by providing medical coverage 24/7 to inmates.Appointed as Store-In-Charge taking care of all the logistic for the Medical Centre using SAP software.

Singapore

Assist in iDigital Campus project as a web service developer.Create the framework of navigation system used in school kiosk using Google Web ToolKit (GWT).