Marcus Campbell Email & Phone Number

Larne, Gb

Belfast, Northern Ireland, United Kingdom

Operating in a heavily-regulated industry and carefully-governed IMS-compliant environment, I lead multi-disciplinary teams of unit managers, subject-matter experts, contractors and consultants on complex and high-profile initiatives, shaping strategy and improving customer-facing services to Belfast households and businesses. Achievements include:• New service introduction: Managed an OJEU procurement exercise and coordinated the transition of 55,000 households to a new recycling scheme, on time and to plan, thereby increasing the city’s recycling rate by 4%.• Technical guidance for Northern Ireland: Led a multi-disciplinary team and negotiated with legislators to develop technical guidance which is now used by architects, in conjunction with the NI Building Regulations, to ensure good quality design for waste storage and access in all new builds province-wide.• Strategy development: Currently shaping the CounciI’s ‘circular economy’ strategy for Belfast, an initiative which is expected to create a more sustainable pattern of consumption, production and waste, and create up to 4,000 jobs in the city by 2030.• Performance optimisation: Oversaw the optimisation of recycling in 300 apartment blocks across Belfast, thereby increasing the city’s recycling rate by around 0.5%, in an approach which has been showcased as industry best practice.• Programme management: Co-ordinated delivery of the Zero Waste Action Plan comprising 8 diverse initiatives which increased the city’s recycling rate from 32% to 44% over 3 years.• Operations management: Assumed management of the Council’s waste collection service, serving 120,000 households (at that time) and 5,000 businesses, during a period of profound upheaval, as recycling was being introduced city-wide and all of the collection routes were being revised.

Based in an R&D facility of a multi-national company, I ensured design quality for several releases of sophisticated new enterprise-level telecoms products. Sample achievements include: • Team development: I transformed my team from a group of under-utilised and de-motivated engineers into an energetic, effective and respected unit who made a tangible improvement to product quality. o This I achieved by injecting personal energy and enthusiasm; fostering an atmosphere of openness and trust; setting challenging targets; communicating clear roles, responsibilities and objectives.o I also set performance objectives for, and gave feedback and development guidance to individual team members, including ensuring and facilitating relevant training by appropriate methods. • Project delivery: I formulated project plans to deliver the software the appropriate quality level and within the shortest possible time.o This involved estimating and acquiring adequate resources, including hardware, test sets and engineers; managing and leading my team in order to meet our deliverables as per plan; interfacing with other managers and teams in order to ensure successful product delivery.• Business process re-engineering: I rationalised working processes and procedures to better manage the interfaces between teams, streamline work-flow, ensure quality outputs and reduce time to market.• Strategy development: I developed effective strategies and policies to ensure that the full range of product features were comprehensively tested and bugs found early, thereby mitigating costs and de-risking the programme delivery dates.• Defect reviews: I chaired weekly engineering management meetings to assess the impact of known product defects and agree good-quality, cost-effective solutions.• Customer demonstrations and approvals: I visited customers in Europe and the USA to demonstrate new product releases and complete approval activities.