Marcus Carmichael Email & Phone Number

London, England, United Kingdom

• Act as the first point of call for the R&D programme relating to operations and performance to help industry progress towards the relevant milestones in the rail technical strategy capability delivery plan.
• Responsible for exploring, evaluating and generating research needs and ideas with regards to improving how passenger train and freight operating companies work with infrastructure managers and equipment suppliers to.
• Provide railway operations expert input to the development of R&D programme strategy.
• In conjunction with the R&D Analytical Team, lead the assessment of research proposals relating to operations and performance.
• Ensure that promising research aligned with cross-industry strategies is identified and pursued via the most appropriate channels, and that proposals with unclear or limited benefits are rejected.
• Support the development of the case for research including early implementation planning, in particular the shaping of each research project to efficiently deliver findings which are useable by industry, technically.

London, United Kingdom

• Responsible for SWR's Innovation Strategy and Innovation Implementation Plan.
• Establish, drive and manage the Knowledge Transfer Partnership with Portsmouth University, ensuring key requirements are delivered.
• Engaged with HackPartners to deliver HackTrain 5.0 in 2018.
• Define and implement a system to capture, evaluate and feedback on ideas from employees, customers, local communities, industry partners and the supply chain.
• Prioritise innovations and deliver Innovation Projects to add business value.
• Identify a set of key strategic outcomes (KSOs) and key performance indicators (KPIs) of how innovation will be measured to track progress in delivery of our Innovation Strategy.

Wessex Route

• Acted as the single point of contact for performance related projects within the route for both South Western Railway and Network Rail (Wessex).
• Led the Performance Compliance Co-ordinator so that they maximise their potential, supporting them in their data capture so that the DfT franchise measures are protected.
• Led the analysis team in their review of the performance KPIs.
• Led the analysis team in the development of a statistical analysis tool for quantify performance savings in line with performance improvement plans.
• Led on the strategic design of the five year and annual performance plans, liaising with Heads of Function in the design of strategic performance improvement plans.
• Accountable for all performance plans and aligned forecasts.

Wessex Route

• Responsible for managing all aspects of seasonal planning and delivery for the South West Trains / Network Rail alliance.
• Co-ordinate with all functions from South West Trains and Network Rail in the delivery of seasonal plans.
• Chair a cross-functional seasonal preparedness team to ensure agreed mitigations are being implemented prior to the start of the season.
• Designed strategic plans for seasonal delivery based on reviews of previous seasons and shared knowledge from other Network Rail routes.
• Developed and implemented a robust action tracker for changes to the seasonal delivery plans based on the review feedback from previous seasons.
• Developed the working arrangements for each season which provide instruction and guidance on the safe and punctual operation of the railway during challenging seasonal conditions.

Bournemouth / Salisbury / London Waterloo

• Experience of working in different geographical areas within the business.
• Responsible for the management of on-train Guards including managing attendance, disciplinary issues, monitoring on-train performance and individual revenue figures.
• Built experience in investigating various accidents and operating incidents which involved analysing the underlying and basic causes leading up to the event.
• Investigated customer complaints against on-train guards
• Handle the daily reports submitted by guards to correctly allocate delay minutes to the appropriate cost centre.
• First-line responding manager to rail incidents with responsibility for ensuring the welfare of staff and public involved and liaising between the network control centre and the staff on the ground.

Various

• Acquired a broad overview of SSWT as a business, how it operates coherently with Network Rail in delivering a reliable railway and how it manages its relationship with the various stakeholders to the organisation.
• Gained experience in people management and Human Resource procedures such as disciplinary, staff attendance and the redeployment process.
• Reviewed staff reports to find the root cause of train delays.
• Participated in investigations for allegations made by customers against staff.
• Developed an understanding of the background processes involved in delivering a train service such as timetabling, fleet planning, marketing, performance monitoring and infrastructure management.
• Experienced service disruption and developed my customer service skills by assisting passengers on stations and offering advice on alternatives when appropriate.

London, United Kingdom

• Junior Financial Analyst, Global Business Services (GBS) Finance & Planning:
• Collated, analysed and reported monthly spend figures to the Chief Financial Officer and the Department Head’s.
• Allocated costs to the correct departments in the ledger for the United Kingdom business.
• Billed Inter-Company-Agreements between IBM UK and other IBM countries.
• Designed and implemented new salary file controls to reconcile the amount in the ledger with the HR control file and headcount each month to ensure incorrect entries were removed from the GBS Spend.
• Led the ‘Finance Team’ for an industrial trainee training day over a four month period and was responsible for tracking project spend against the budget allocated by the company and reported directly to senior managers.

Camberley, United Kingdom

• Gained extensive experience working within a customer focussed face-to-face, professional, environment.
• Deputising as shop manager in absence of senior staff which included cashing-up and reporting end-of-day figures to the area manager.
• Developed strong organisational and administrative skills while handling the weekly store deliveries which required incoming stock to be recorded on the store manifest and reconciled against the delivery documentation.