Marcus Catlett Email & Phone Number

Oakland, California, United States

Infrastructure product management, with a focus on SAN and NAS storage. Strategy Consulting, Analytics, Executive Presentations

Oakland

Principal Consultant• Instrumental in launching a Storage Optimization Program that succeeded over a 3-year period in eliminating $50M in annual storage costs by tightening process around the acquisition of capacity, restructuring our vendor contracts and dramatically improving procurement and provisioning times.Director, IT Consulting and Analytics• Prepared the business case for introducing iPads as a standard tablet technology at Kaiser. • Launched a multi-year service… Show more Principal Consultant• Instrumental in launching a Storage Optimization Program that succeeded over a 3-year period in eliminating $50M in annual storage costs by tightening process around the acquisition of capacity, restructuring our vendor contracts and dramatically improving procurement and provisioning times.Director, IT Consulting and Analytics• Prepared the business case for introducing iPads as a standard tablet technology at Kaiser. • Launched a multi-year service management program, including pre-project consensus-building and scoping. Prepared business case documentation. Created presentations to influence executive opinion about the need for a sustained and coordinated program to improve service management. Coordinated vendor assessments. Organized steering committee. • Prepared an IT road map to make the case for a multi-year investment program (ITPT) to strengthen and rationalize IT’s core application infrastructure and processes.• Developed a strategy map/balanced scorecard as the foundation for more robust dashboard reporting in End-User Services.Director, Service Structure and Chargeback• Coordinated joint work efforts with CFO and COO, set priorities and escalated issues. The board was an extremely effective tool to keep our IT department's portfolio of finance-related projects on track and coordinated.• Conducted the analysis and executive presentations for the annual voice of the customer surveys Show less

Launched a social networking service enabling members to publish and share their life stories online

San Diego

• Re-built IT department after the abrupt exodus of the former CIO and key staff. Re-established credibility with customers by delivering on quick wins. Restructured the department and filled key positions, steering it through a dangerous transition.• Established a formal ticketing system. Created triage guidelines for prioritizing and routing requests. Within 90 days, doubled the number of tickets handled per week without additional resources. • Eliminated critical single points of… Show more • Re-built IT department after the abrupt exodus of the former CIO and key staff. Re-established credibility with customers by delivering on quick wins. Restructured the department and filled key positions, steering it through a dangerous transition.• Established a formal ticketing system. Created triage guidelines for prioritizing and routing requests. Within 90 days, doubled the number of tickets handled per week without additional resources. • Eliminated critical single points of failure in network infrastructure.• Developed governance structures to focus development activities on high-priority projects, including an IT Steering Committee to actively involve business executives in key IT decision-making. Show less

Santa Clara, California

• During merger, transitioned Digital Island IT staff and systems to C&A. Retained entire team during tough transition.• As a member of the Global Architecture Team, responsible for migrating Digital Island's core systems to the C&W platform. Created context diagrams showing integrations, with overlays for ownership, type of interface, function, etc.• My team migrated a $10M book of business to Siebel/Portal in less than 4 months. • Automated variable usage invoicing, a process… Show more • During merger, transitioned Digital Island IT staff and systems to C&A. Retained entire team during tough transition.• As a member of the Global Architecture Team, responsible for migrating Digital Island's core systems to the C&W platform. Created context diagrams showing integrations, with overlays for ownership, type of interface, function, etc.• My team migrated a $10M book of business to Siebel/Portal in less than 4 months. • Automated variable usage invoicing, a process than previously required 15 full-time employees. Show less

San Francisco

Vice President, Information Technology • Overall responsibility for IT, including enterprise applications, help desk and field services, telephony, server support and the company intranet. Managed a staff of 51. Reported to the COO• Cut capital expenditures by 85% in first six months by cancelling low-priority development projects. Reduced operating expenses 33% by rationalizing service and licensing agreements and eliminating contract operations staff. Director, Enterprise… Show more Vice President, Information Technology • Overall responsibility for IT, including enterprise applications, help desk and field services, telephony, server support and the company intranet. Managed a staff of 51. Reported to the COO• Cut capital expenditures by 85% in first six months by cancelling low-priority development projects. Reduced operating expenses 33% by rationalizing service and licensing agreements and eliminating contract operations staff. Director, Enterprise Financial Systems• Implemented PeopleSoft 8 (Financials/HR) on time (8 months) and on budget ($3M).• As early adopters, led one of the first successful implementations of PeopleSoft Version 8. Modules included GL, A/R, A/P, Purchasing, Fixed Assets, Billing, Base Benefits and HR. Implemented on time (8 months) and on budget ($3M).• As a member of the enterprise architecture team, implemented an automated billing/rating program for a $10M/month book of business. Show less

- In our pre-IPO phase, seconded to the marketing department to develop materials used by our CEO to attract investors (articles, web content, a media kit and press releases)- Post acquisition, assisted in the integration of our IT department's staff and processes into the new organization

Los Angeles

Vice President, Development • Planned and managed the deployment of a 600-workstation WAN across 24 offices, enabling the company to quadruple sales within 15 months of project initiation• Created IT road map. Authored white papers to attract investors and reinsurance partners to our project, resulting in the successful launch of Guardian General Insurance Services in 1999.• Researched and developed strategic IT plans related to the creation of a new general agency. IT… Show more Vice President, Development • Planned and managed the deployment of a 600-workstation WAN across 24 offices, enabling the company to quadruple sales within 15 months of project initiation• Created IT road map. Authored white papers to attract investors and reinsurance partners to our project, resulting in the successful launch of Guardian General Insurance Services in 1999.• Researched and developed strategic IT plans related to the creation of a new general agency. IT Director• Established help desk, telephony and development groups. Improved service responsiveness; reduced open request backlog over 60% during a 6-month period• Managed the company's private exchange, including switches, automated attendant, call center and voice mail. Show less

Nairobi, Kenya

Founded and led a 13-person technology consulting firm. Created and marketed a suite of specialized accounting applications, implemented at over 40 sites throughout Kenya. Developed promotional materials; met and negotiated with prospects and customers; organized our annual presence at the annual computer show; oversaw customer deployments.- LoanMaster. Loan management system for micro-credit lending programs targeting rural women - Qwanto. Legal Accounting System: trust accounting,… Show more Founded and led a 13-person technology consulting firm. Created and marketed a suite of specialized accounting applications, implemented at over 40 sites throughout Kenya. Developed promotional materials; met and negotiated with prospects and customers; organized our annual presence at the annual computer show; oversaw customer deployments.- LoanMaster. Loan management system for micro-credit lending programs targeting rural women - Qwanto. Legal Accounting System: trust accounting, time and expense accounting, invoicing, accounts receivable- TransAcct. General Ledger accounting system- TenderEasy. Purchasing and tender evaluation system Show less

Mba

Ba, History

Education record