Marcus Chappell Email & Phone Number

Deep background with Customer Service that deals extensively in Billing, Sales, Technical Support, Retention and Account Management. Supervised rotating teams with up to a maximum of 19 direct reports. Proven leadership with strong time management skills and attention to detail while balancing daily operations and special project assignments. Skilled at handling and negotiating escalated issues while balancing the customer needs and business objectives. Proven expertise in motivating team to effective performance to increase company revenue and limiting company liability. Expert in identifying behaviors and trends while coaching up and creation of action plans, and/or deliverance of corrective action. Actively worked directly with training classes and new hires. Assisted HR with interviews, screening and hiring processes.I demonstrate strong communication, analytics and problem solving skills. I am a creative thinker and will implement and execute solutions to improve and provide a win-win situation for the client and the company. I am a self starter and believe that team work makes the dream work, and that competition breeds excellence. I am a servant leader and take pride in my work. I am highly passionate about excelling and developing individuals that want to be the best at what they do. My goal is to continue my developmental growth within a company to improve my knowledge base and skill set while being apart of the success the company gains.

Listed skills include Customer Service, Advertising, Marketing, Promotions, and 20 others.

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  The University Of Texas At Arlington - College Of Business Administration

  Business Administration And Management, General