Marcus Chavez Email & Phone Number

Las Vegas, NV, US

Independent contractor hired to improve operational efficiency while facilitating the implementation and development of Salesforce.

Salt Lake City, UT, US

• Built and led a team of 11 advanced technicians contributing to the entire IT vertical. The team resolves escalated tickets and outages in support of 100k+ students and 5k+ staff members, directly partners with 9.
• Expanded a team from 3 individual contributors to 11 while expanding our role to support product development, business unit needs, and business/technology optimization.
• Rebuilt IT problem resolution process resulting in a 30% increase of problems resolved within SLA (63% to 93%).
• Documented, and implemented 200+ standard operating procedures to reduce mistakes, resolution times, and hands-on training needs.
• Restructured/Optimized business processes improving employee/student onboarding and information security.
• Key contributor to establishing role-based access across the university.

Salt Lake City, UT, US

• Ensures corporate security policies, standards and policies are followed. Defined business and system requirements for new technology implementations. Maintained AD maintenance, installs of network tools and.
• Implement, research, and support enterprise users and systems.
• Monitor, improves, and troubleshoots systems.
• Support and troubleshoots complex user requests.
• Administer, enhance, and promote security.
• Perform capacity planning for systems.

Robins AFB, GA, US

• Performs duties to develop, sustain, and enhance network capabilities to defend national interests from attack and to create effects in cyberspace to achieve national objectives.
• Enable net-centric command and control (C2) systems to synchronize cross-domain attack operations and de-conflict friendly use of cyberspace.
• Conduct network attack, network defense, and network exploitation operations using on-net tools, tactics, techniques and procedures to achieve COCOM and national objectives.
• Partner with Joint and coalition services to detect, deny, disrupt, deceive, and mitigate adversarial access to sovereign national networks and systems.

Randolph AFB, TX, US

• Provide core services by designing, configuring, installing, and managing data services at the operating system and server application level.
• Provide directory services utilizing dynamically assigned IP addresses, domain name server, storage area network, and electronic messaging resources.
• Standardized user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server.
• Implemented security fixes, operating system patches, and antivirus software.
• Performed system resource management, manages system accounts, performs system-wide backups and data recovery, and load and capacity planning and management.
• Ensured continuing systems operability by providing ongoing optimization and problem solving support.

Randolph AFB, TX, US

Supervises and performs Communications-Computer Systems (C-CS) operations and executes associated information systems support programs. Performs network management, control, and administration on DoD local, metropolitan, and wide area networks, and Command, Control, Communications, Computer and Intelligence systems, Defense Message Systems (DMS), command.

Bachelelor'S Of Science It, Computer And Information Systems Security/Information Assurance

1B4X1 Cyber Defense Operations Technical School

3C0X1 Cyber Systems Operations Technical School