Marcus Chew Email & Phone Number

Kuala Lumpur, My

Countries covered: GlobalScope covered: People Services Improvement Log Analysis, Operational and Process Excellence, Simplification & Automation, KPI Analysis• Created multiple automation and simplification initiatives using Power Automate, Excel VBA and other available tools, for People Services to improve work-life balance and business process efficiency• Properly managed stakeholder(s) in a project to ensure proper communication(s) and deliverable(s)• Provided consultation to People Services KL Captive on improving business process efficiency and identify the root causes of pain points and solving them• Collaborated with European stakeholders to ensure proper business processes are in place and assisted in solving pain points if necessary• Hosted bi-weekly meetings on Improvement Log entries to understand operational pain points from local team and identify and solving root cause(s) for process excellence, simplification objectives and KPI goals• Undertook Continuous Improvement methodologies and trainings, applying these in business acumen and solving operational pain points• Approached by numerous colleagues from various regions for consultation on the operational best practices and optimal solution of simplification & automation• Proactively identify potential compliance and operational issue and communicated thoroughly with relevant stakeholder(s) for their awareness and transparency and collaborated together to take effective action if necessary• Created a solution for Belgium using Excel VBA for employee self-service in updating their AXA statements• Closely collaborating with China colleagues in creating a simplification solution for Contract Renewal Approval(s) to line managers, reducing manual workload in sending average 300 approvals per quarter• Assisted in creating Power BI dashboards to track data such as Improvement Log and Budapest Captive IPT tracker

Countries covered: GlobalScope covered: People Metrics Analysis, Operational and Process Excellence, Simplification & Automation, KPI Audit and Analysis·Assisted team members in building low code automation by using Power Automate to counter repetitive tasks (Connectors include Sharepoint, Outlook and others that Power Automate has access to).·Initiated and driven HRS Incubator to assist and guide team members and other co-workers (i.e. SMEs) on Power Tools.·Conducted monthly sessions with co-workers on showcasing and demonstrating potential automation ideas that will improve their daily operations, thus reducing workload.·Prepared governance documents for business continuity and GPO / GPL validation.·Presented numerous ideas and proposals to top management on improving processes with simplification goals in mind.·Presented a strategic framework to Global Head and other top management with objective on improving employee’s work-life balance and increasing awareness of automation and simplification opportunities.·Approached by Team Leads & other colleagues on workload pain point(s) and consulted them the optimal solution of automation & simplification to solve those pain points.·Collaborated with CI&P team to discuss and identify pain points and ideas and further evaluate the automation & simplification possibilities and opportunities.·Constructed a self-service application using Power Apps for Chinese stakeholders to review rehire data, MyPortal directories and team members’ profile.·Constructed a Power BI dashboard to allow team leads to review KPIs and provide analytical observations and discussion to improve team performance.·Organized team building activities to ice-break new members and enhance team structure, teamwork, and mutual understanding between one and another.·Analyzed on people metrics to have gender balance for each team and region.

Countries covered: China, Japan & Asia Captive CentreScope covered: Position and Organization Maintenance, Simplification & Automation ·Assisted China Org&Data team in creating, modifying, and closing positions and organizations by leveraging Workday, RPA and EIB (if necessary).·Provide relevant data reports to China stakeholders if required as well as any ad-hoc reports that is not included in the scheduled reports list.·Supported requests and queries from China stakeholders including rehires and data confirmation.·Assisted in preparing DTP (Desktop Procedures) to review and re-evaluate business processes for China Org&Data team and for top management approval.·Conducted data audit on China data to ensure data accuracy and precision based on QlikSense report.·Involved in MyPortal article creation (English and Chinese versions) for China stakeholders.·Prepared a simplified way to fully update working file for Japan stakeholders.·Prepared HR Analytics by utilizing PRISM Workday for Japan stakeholder’s review and comments.·Created a Worksheet Library through Workday and Microsoft Teams.·Suggested innovative and creative ideas for HRS Incubator and encouraged others to participate purposing on knowledge and skill gain by using Microsoft Power Tools to further simplify and automate business processes.·Leveraged basic skills and knowledge of Microsoft Power Tools to simplify business activities.·Organized team building activities to ice-break new members and enhance team structure, teamwork, and mutual understanding between one and another.

Sungai Buloh, Selangor

Master Of Business Administration - Mba, General Management

CGPA: 3.80 - Situated in Seri Kembangan, Selangor. - Accredited by AACSB and CMI. - Taken specialized papers on Marketing (Marketing.

Bachelor'S Degree, Mechanical Engineering, Distinction

- Graduated with Distinction (equivalent to second class honors) - Situated in Kuching, Sarawak and Melbourne, Australia, and was exposed.