Marcus Chia

Marcus Chia Email and Phone Number

Associate Director , Project Implementation at Singtel @ Singtel
singapore, singapore
Marcus Chia's Location
Singapore, Singapore
About Marcus Chia

Marcus Chia is a Associate Director , Project Implementation at Singtel at Singtel. Colleagues describe him as "It was a pleasure to have been on Marcus’s Government and Large Enterprise team as a Data Scientist during my first Singtel Management Associate rotation. As the implementation manager for multiple high-stakes digital transformation initiatives, Marcus exemplified decisive leadership, an innovative mindset, and a mastery over stakeholder management. Despite the challenging and often unfamiliar problem statements, he enabled the team with clear roadmaps and always challenged us to break new ground when designing solutions (in areas of automation, predictive modelling, or process re-engineering). The transformation projects also brought with them difficult interactions with a variety of stakeholders. You can trust Marcus with his keen sense of empathy to achieve win-win outcomes where stakeholder management is involved. As a mentor, Marcus doesn’t shy away from being personally involved in teaching, guiding, and working alongside you. The ability to be present yet offer autonomy to his direct reports makes for a great learning environment. " and "I had the opportunity to work with Marcus on a digital transformation exercise which involved the efforts of multiple teams across the group. He brought cross functional teams together by articulating a common goal and also enabled and encouraged the different teams to lead their own way towards the end vision. He was laser focused on driving all activities of the project towards adding value to business in terms of revenue growth and ease of operations. Marcus was our SPOC during the project and ensured support at all times which enabled us to deliver results. It was learning experience to work with Marcus and I will be very happy to work with him again. "

Marcus Chia's Current Company Details
Singtel

Singtel

View
Associate Director , Project Implementation at Singtel
singapore, singapore
Website:
singtel.com
Employees:
6978
Marcus Chia Work Experience Details
  • Singtel
    Associate Director Project Implementation
    Singtel Dec 2019 - Present
    • Project management lead using agile methodology to drive the development of an AI/ML price recommendation engine for international data (IPVPN). This initiative has enabled Singtel account managers to provide competitive pricing while reducing margin erosion.• Championed the idealization of revising the entire first cut quotation process by automating various stages that led to a reduction of TAT to generate a quotation from five days to a single day.• Managed a team of external vendors and internal stakeholders to develop an AI negotiation application that enables auto negotiation of pricing with vendors using historical quotations and customer profiling via external data.• Idealized and implemented an automated escalation/re-quotation system that reduces waiting time for customer pricing approval process from 3 working days to within minutes.
  • Singtel
    Senior Product And Business Development Manager
    Singtel Oct 2015 - Dec 2019
    Singapore
    • Successfully implemented and led a team in the development of new Internet Of Things (IOT) solutions including applications such as Singtel Smart Car, Singtel Connected Things as well as Smart devices, thus, driving an estimated 1,000 yearly new subscriber gross adds for pre and post mobile verticals. • Devised and developed new market opportunities with key non telecom players e.g. insurance, property developers, ride hailing and car manufacturers as a means to differentiate Singtel’s carriage services.• Conceptualised and led internal cross functional teams and external vendors to successfully launch Singtel and AIA sponsored data rewards program, despite technical and time constraints. This program led to an estimated 30k of mobile data package being subscribed throughout the year. • Provided training via presentations and collaterals to ensure that external and internal sales team are well-versed in the IOT product construct and specifications.• Innovated and productized Smart Home products by defining product construct and roadmap, implementing new operational and sales processes, as well as the end-to-end development and testing of the solution. This initiative enabled Singtel to achieve an alternative revenue flow by adding 15k subscribers per year.• Contributed to Singtel’s success on winning the Yuhua Elder Management tender in April 2016 by collaborating with external device and solution partners to ensure that the proposed solution is fully compliant with the tender requirements.• Strategized and led in the development of the consumer innovation showcase at Singtel’s FutureNow Innovation Center to garner potential interest and unearth potential partnership to enhance the offerings provided by Singtel.
  • Ncs Group
    Product And Business Development Manager
    Ncs Group Jul 2012 - May 2015
    • Coordinated and led in the development of the first NCS productized product, Video Analytics as aService (VaaS), which was successfully launched on Feb 2014.• Productized and developed key solutions including Command and Control Platforms and Digital Signage Content Management Solutions (DSCMS) that were launched in April 2014 and Oct 2014 respectively.• Collaborated with established telecommunications companies such as Singtel and OPTUS to widen the customer base of NCS product offerings to both local and international markets.• Worked closely with NCS account managers and external partners to identify new market trends and potential greenfield accounts in both local and Asian markets.• Provide technical solution to meet requirements and compliances for various government and commercial tenders pertaining to Digital Content Management Solutions, Queue Management Solutions, Security Solutions, Energy Management Solutions and Video Analytics Applications.
  • Sqlview Pte Ltd
    Product Marketing Manager
    Sqlview Pte Ltd Oct 2011 - Jul 2012
    • Developed and managed Buildfolio’s business proposals and implemented sales channel strategy for various international markets.• Devised product pricing strategy via account-based profitability analysis to generate long term revenue opportunities.• Collaborated with external agencies to design and revamp sales and event collaterals which include sales presentation materials, product videos and brochures etc.• Developed partner programs, generated pre-qualified sales leads and established strategic alliances with overseas resellers to ensure that the financial objectives of SQLView were achieved.
  • Singtel
    Product Marketing Manager (Broadband)
    Singtel Aug 2008 - Sep 2011
    •Conceptualized and successfully executed marketing initiatives to substantially improve the take up ofbroadband bundled services, achieving the budgeted financial and sales targets.• Delivered a substantial improvement (25%) in take up via telesales, door-to-door sales and direct mailers for broadband bundled services by implementing and developing differentiated targeted consumer segment offers.• Co-developed the financial business case, devised pricing strategy, brand positioning and product policies to ensure the successful launch of Singtel’s exStream fibre services.• Led a cross-functional team to ensure the objectives and timeline were accomplished in accordance to the overall go-to-market strategy for the launch of Singtel’s exStream fiber services.

Marcus Chia Education Details

Frequently Asked Questions about Marcus Chia

What company does Marcus Chia work for?

Marcus Chia works for Singtel

What is Marcus Chia's role at the current company?

Marcus Chia's current role is Associate Director , Project Implementation at Singtel.

What schools did Marcus Chia attend?

Marcus Chia attended Singapore Management University, Ngee Ann Polytechnic.

Who are Marcus Chia's colleagues?

Marcus Chia's colleagues are Jia Liang Yong, Derus Jun Jie, Tommy Choong, Sushmitha Byathol, Nicole🌷 💜, Elaine Dai, Eswar Sampath.

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