Served as Servant Leader to 3 agile teams in the Global Atlantic Financial Group Customer Experience Digital Program. Facilitated teams that developed personalized content information, improved self-service capabilities for customers and brokers acquiring information, improved the performance of Search Engine Optimization (SEO), and improved customer and Broker experiences by integrating the Sales Engagement process accessing Annuity and Life Insurance information. Teams evolved into being more self-directed in executing projects with minimal guidance from leadership.• Increased Team predictability in planned versus completed work by improving the sizing of estimating work. • Facilitated bi-weekly meetings with senior leadership to report the team’s accomplishments, issues, risks, and blockers that required escalation.• Coached Product Owners and Team members on creating effective Features, and User Stories that minimized carryover work from sprint to sprint and reduced communication gaps between business and development.

Performed Project Lead duties in various business management consulting assignments such as a PMO transformation, agility facilitation, and the delivery of a Learning Management System (LMS).• Increased Team predictability in planned versus completed work by improving the sizing of estimating work. • Facilitated bi-weekly meetings with senior leadership to report the team’s accomplishments, issues, risks, and blockers that required escalation.• Coached Product Owners and Team members on creating effective Features, and User Stories that minimized carryover work from sprint to sprint and reduced communication gaps between business and development.

Led a business and technology development team for UHC Care Managers and Members in local markets developing solutions that identified high health risk members resulting in faster engagements with medical professionals.• Managed a $3M portfolio of IT projects.• Facilitated daily stand-ups, story grooming, retrospectives, and release planning meetings.

Served as Scrum Master Lead supporting Cigna’s Localization and Affordability strategy in the Provider Contracting business. • Led three SAFe agile teams developing self-service tools that provide greater insights into medical costs.o Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, demos, story grooming, and release planning.• Used key Scrum metrics (cycle time, throughput, burndown, velocity) to monitor delivery health and deliver committed work.Project Specialist Lead - Data NetworkSupported Senior Management and Product Owners in the development of strategies, and maintained roadmaps, and portfolio scopes for the Cigna Health Plan Provider Contacting and Total Medical Cost programs.• Supported a $5M portfolio of business and IT projects. • Supported Product Owners in gathering and updating project requirements, completing budgeting, forecasting, documentation, business flows, and best practices.• Migrated teams from traditional Waterfall to Agile via coaching and mentoring.• Led teams to perform Current and Future State Workflows supporting an Electronic Health Records system,• Facilitated key stakeholders’ procurement process in making sound Electronic Health Records vendor selection decisions.o Developed project plan that outlined everything from workflow to project schedules, software selection, and installation, and finally to staff training

Highly motivated, project leader with business management experience in the insurance and manufacturing industries with the last 8 years focusing on complex system integration projects. Led small and large scale IT enterprise-wide projects and delivered them on time and within budget requirements. Managed IT teams’ that directly reported to me and pro-actively worked closely with business clients, vendors and cross functional groups coordinating projects with overlapping delivery schedules. Recognized as an effective project manger in full cycle planning and implementation and strong business acumen with the ability to formulate profitable and efficient business solutions utilizing technology.

Sole responsibility to identify and eliminate problems impeding progress of a financial integration system. Overseeing a cross-functional matrix team of 15 team members, and external vendors; managing $5.2M budget.  Resolving significant methodology differences by transitioning the departments to Agile methodology.  Earned respect from frustrated client within first 30 days by demonstrating commitment and clearly communicating planned improvements which will result in meeting the deadline.  Convenes teams for brief, focused meetings to improve communication, quickly resolve issues and maintain cohesiveness.  Succeeded in exceeding client expectations by completing first critical deliverable in 3 months. Continuing to implement the plan ensuring remaining deliverables will reach target dates.