Marcus Cole Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Frisco, Tx, United States

Plano, Tx

My responsibilities were to answering incoming calls for customers. I accepted payments for bills, as well as educated customers on how to read billing and charges. I would call customers to remind them of due bills,balances, and dates. I would contact TDU's to advise for reconnects and disconnects, as well as connect services fro new locations for residential properties.

Dallas/Fort Worth Area

Plano, Tx

I was responsible for reviewing and analyzing all mortgage documents from Home Equity department to ensure accuracy, i prioritized daily reports, reported significant document quality trends and initiate necessary action(s) to mitigate losses, uploaded mortgage document from the FS into a paperless document retention system (DocView) i also maintained the HE Doc team email; professionally communicated the results of document reviews both verbally and in written format to internal customers.

Ft.Riley, Ks

Served in the Armed Forces, deployed to RC-south, Afghanistan to perform combat convoy security, 12 month tour.

Carrollton, Tx

I was responsible for making inbound and outbound calls to collect on delinquent debtors, i maintained and updated debtor's personal info, as well as lite skip tracing and file work to find current information. i also set up payment arrangements, and followed up with debtor to ensure payments completed.

Allen, Tx

Received incoming calls for payments on delinquent accounts.Educated customers on service and billing, sent request for connections through "PowerPoint", and educated customers on permit and license information.

Carrollton , Tx

Answered incoming calls about billing, programs and connections for Sirius Satellite radio. I maintain customer profiles as well as up-sold new programs and products

Plano, Tx

I made outbound calls to customers that were past due/delinquent on auto payments. Negotiated with customers to change payments or establish payments to rectify debts owed. Performed lite skip-tracing to locate customers, maintained and updated customer profiles as needed.

Diploma, Petroleum Supply, Completed

Activities and Societies: 92 F logisticsfor completion of petroleum supply specialist course 821-92F10

Associate Of Arts (A.A.), Art/Art Studies, General

High School, Basic Studies, 12Th

Activities and Societies: athleticsbasic studies.