Marcus Cooper Email & Phone Number

New Jersey, United States

Odessa, Florida, United States

Clearwater, Florida, United States

Assisting various consumers with guidance on service repairs, new and used car purchases, as well as aftermarket vehicle additions such as: rim replacement, lighting, body kits. Vehicle history review Including manufacturer specific technical service campaigns and open recall reviews. Contacting dealerships and successfully acting as a liaison for.

Tampa, Florida

• Responsible for all aspects of owning and operating an automotive repair facility including but not limited to payroll management, human resources, process coaching, sales improvement/tracking, maintaining inventory.
• Increased sales from $400,000 to $1,000,000 in 8 years of operation by improving all sales categories including: brakes, tires, oil, and suspension, scheduled… Show more
• Increased sales from $400,000 to $1,000,000 in 8 years of operation by improving all sales categories including: brakes, tires, oil, and suspension, scheduled maintenance
• Improved all areas of internal operations (ie. customer service, auto repairs, and facility appearance)
• Excellent customer reviews posted on Google Show less

Greater New York City Area

• Responsible for training, coaching, and supporting Midas franchisees on all areas of internal operations of Midas in the northeast region and the eastern division of Midas International. Training and development topics.
• Oversaw three years of increases (more than 5% annually)… Show more
• Oversaw three years of increases (more than 5% annually) through rollout of key store operation initiatives and in store follow-up in the northeast region Show less

Greater Philadelphia Area

• Increased net sales in 2008 for NE2 66.8%. Down 4.6% to budget. Net contribution of $266,724
• Increased net sales in 2009 for NE2 4.8%. Up.5% to budget. Net Contribution of $427,777
• Monitored the document management and reporting processes, equipment and store upkeep, management of controllable expenses and P&L statements for each shop
• Responsible for coaching, training and supervising the personnel at eight company owned Midas auto repair facilities in Delaware, Pennsylvania… Show more
• Responsible for coaching, training and supervising the personnel at eight company owned Midas auto repair facilities in Delaware, Pennsylvania and New Jersey
• Ensured that processes were followed and implemented to achieve store goals, maintain the integrity of the Midas brand and provide superior customer service/complaint resolution Show less

Paramus, New Jersey, United States

• Increased store profitability through the appropriate pricing of services and goods and efficiently monitoring controllable expenses
• Increased sales 7% and improved store profits (which was not obtained under previous store management)
• Effectively controlled inventory and minimized loss
• Coached, trained and supervised all store personnel on adherence to store processes and procedures in accordance with the Midas and MAP guidelines
• Generated estimates and effectively… Show more
• Generated estimates and effectively communicated vehicle specific needs to customers

Larchmont, NY

• Responsible for cascading workflow to 16 technicians
• Converted technician noted findings to number coded sequences for warranty submissions and appropriate billing
• Coordinated new vehicle preparation, customer specific vehicle accessory installation and delivery
• Supervised overall work area operations
• Executed daily/weekly/monthly payroll submissions
• Provided excellent customer service

Stamford, Connecticut, United States

• Remit included coaching, training, and supervising all store personnel on adherence to store processes and procedures per Midas and MAP guidelines
• Generated estimates and effectively communicated vehicle specific needs to customers
• Increased store profitability through appropriate pricing of services and goods and efficiently monitoring controllable expenses
• Effectively controlled inventory and minimized loss
• Improved and maintained facility and effectively maintained… Show more
• Improved and maintained facility and effectively maintained equipment