Marcus Cosson Email & Phone Number

United States

• Analyze, engineer, test, troubleshoot, and maintain databases using various data formats (HL7, CCDA, CCR), SQL Server, MySQL, T-SQL, SQL queries in multiplatform environment• Work in Agile environment• Build and maintain SQL scripts, indexes, complex queries for data analysis and extraction

Tampa/St. Petersburg, Florida Area

● Installed, setup, and trained medical office and billing agency staff on practice management, electronic data interchange and electronic medical record interfacing software.● Performed quality assurance through the testing of software enhancements, new development and product re-engineering.● Provided technical support for medical practice management, medical record interfacing and EDI billing software. ● Created and maintained server backup plan for in-house systems.● Installed, maintained and diagnosed all in-house workstations, servers, routers, switches and printers.● Performed data repair functions on Advantage, Pervasive, Microsoft SQL Server 2000, 2005, and 2008 databases using SQL commands and utilities.● Managed the escalation of support requests to promote better customer satisfaction.● Installed, maintained and upgraded enterprise business applications in a Microsoft Windows environment.

Tampa/St. Petersburg, Florida Area

● Installed, maintained and diagnosed client workstations, applications, and printers in a Windows operating system network environment. ● Provided support to workforce of 3,000 end users through telephone, email and personal communication.● Created, managed and deleted users and user privileges through Active Directory. ● Prioritized issues through proper documentation and monitoring to ensure timely resolution and escalation when necessary. ● Communicated with technology suppliers to enforce warranties and track orders and shipments.

Tampa/St. Petersburg, Florida Area

● Resolved customer and provider billing discrepancies by utilizing all available resources and policies to retain positive client and customer relationships.● Examined customer benefit plans and conveyed information to successfully solve customer inquiries.

Boca Raton, Fl

● Dispatched Customer Service Representatives over the states of California, Wisconsin, and Rhode Island.● Recorded penalty log information via an Excel spreadsheet for the tracking of liquidated damages which was used to win and retain business for the following year.● Responsible for call center operations with 100 call center associates on a lead level.● Resolved problem calls which had been escalated to the supervisory level.