Marcus Crookes Email & Phone Number

Stevenage, United Kingdom

Working with vulnerable adults with learning disabilities, addictions and other wellness issues in a person-centred way.Following safe-guarding, financial, data and medical protocols to ensure safe practice.Utilising a person-centred response to understand and improve the quality of life for the clients.Working in homes of 4 or so service-users, dealing with daily tasks such as cleaning and cooking, as well as more complex tasks such as medication and appointments.

Hitchin

Working in the polythene industry, supplying bags, tubing, liners and other polythene products.Managing portfolios of existing customers, ensuring orders are carried out correctly and in a timely fashion.Maintain relationships.Seek out and develop new business.

• Worked in a sales-targeted environment, regularly meeting and exceeding both the quantity and quality of solutions and sales.• Created new relationships with customers, as well as maintained existing relationships through regular communications and inputting important personal information on our “Customer Discussion Documents” to enrich relationships.• Designed unique workshops to aid with the development of counter staff and co-ordinators’ understanding of various products and… Show more • Worked in a sales-targeted environment, regularly meeting and exceeding both the quantity and quality of solutions and sales.• Created new relationships with customers, as well as maintained existing relationships through regular communications and inputting important personal information on our “Customer Discussion Documents” to enrich relationships.• Designed unique workshops to aid with the development of counter staff and co-ordinators’ understanding of various products and services, such as offset mortgages and insurances, thereby improving the quality of conversations with customers.• Aided the counter on top of my workload to ensure everything was done at the end of the day and help with their referrals of customers who walk into the branch to come and sit down with Personal Bankers or other specialists.• Continuously compliant and up to date on all procedures and products.• Evaluated and resolved complex customer queries ensuring customer satisfaction.• Worked alongside Mortgage Advisors and Premier Managers to ensure a smooth journey for the customer, directing them to the right department to suit their needs.• Mentored and coached new staff members to help them develop their abilities, thereby improving the quality of customer service and number of leads generated at counter level.• Worked alongside management and colleagues to develop new ways of improving customer service and procedures, which resulted in the aforementioned workshops, as well as other smaller but important changes such as organising customer waiting procedures.• Generate leads both independently through call out times and walk in customers, as well as work beside counter staff to help them generate leads for myself.• Participated in charity events for MacMillan Cancer, raising funds for the organisation both within and outside of work time. Show less

• Was awarded the Platinum Award for outstanding contribution to customer service and excellence.• Generated leads from customers who walked into branch, as well as resolving queries and concerns at the first point of call. A regular top solutions provider within the network.• Was chosen as one of only 250 people in the Barclays Branch network to represent them around the country to help with the merger between Barclays Bank and Woolwich Building Society. This involved helping both… Show more • Was awarded the Platinum Award for outstanding contribution to customer service and excellence.• Generated leads from customers who walked into branch, as well as resolving queries and concerns at the first point of call. A regular top solutions provider within the network.• Was chosen as one of only 250 people in the Barclays Branch network to represent them around the country to help with the merger between Barclays Bank and Woolwich Building Society. This involved helping both customers and staff with the changes to their regular banking methods and ways of working.• Helped maintain data protection within the branch and kept training up to date.• Acted as a coach and mentor to less experienced staff and provided guidance on procedures, lead generation and systems. Show less

• Dealt with customers on a day by day basis, helping them with their enquiries, updating details and providing leads.• Took on certain managerial duties such as end of day checklists and helping less experienced staff.• Was allocated to sell and open ‘Gold Accounts’, as well as opening savings accounts and helping customers with bereavements of relatives who also banked with Natwest.

Business to Business Travel Advisor• Tailored holidays for business clients, including holidays, car hire, airport parking and other products to enhance the holiday experience. Booked holidays and sent out confirmations.• Following up holidays customers had taken to make sure their needs were met and encourage them to book with Thomas Cook again.

(part-time position whilst at university)• Maintained the shop floor, ensuring stock was full and moving furnishings around to meet new sales ventures.• Served customers and was the top performer in branch in providing store discount cards.• Took on a temporary managerial role of the Menswear Department, which involved ordering stock, balancing finances and managing staff.

(part-time whilst at school)Prepared and sold meat and dairy produce to customers.Kept the shop stocked up with produce.Some cashier and till duties, such as covering if colleagues were off sick.

2:2, English With Communication Studies, 2:2

Activities and Societies: Poetry Society Cross Country Club Badminton Club Salsa and Ballroom dancing

Education record

Activities and Societies: Drama Club Choir A Levels in English, History and German AS in Economics 9 GCSEs including Maths and English