Marcus Custer Email & Phone Number

Demonstrated exceptional leadership in a high-paced retail environment, focusing on maximizingcustomer satisfaction and driving significant sales growth.Excelled in GAS3 sales methodologies, delivering expert advice and solutions to both do-it-yourself(DIY) and professional customers, enhancing their in-store experience.Led a dynamic team through hands-on coaching and development, consistently achieving andsurpassing individual and store sales objectives through effective motivation and performancemanagement.Managed all aspects of DIY services in-store, ensuring customers receive unparalleled service andsupport, while swiftly addressing any product or operational issues to maintain high standards ofcustomer satisfaction.Played a key role in financial success by implementing robust cost management strategies andfostering strong relationships with suppliers, directly impacting the store's profitability and operationalefficiency.Oversaw daily manager on duty responsibilities with a proactive approach, including resolving issues,delegating tasks, ensuring safety compliance, and optimizing store operations for peak performance.

Provided top-tier customer and technical support remotely via phone, email, and chat, specializing introubleshooting hardware, software, and network issues.Excelled in managing escalated customer issues, delivering timely and effective remote solutionstailored to customer needs.Led training and coaching for junior team members in best practices for customer service and technicalsupport, ensuring high-quality remote customer experiences.Analyzed call center metrics remotely to identify trends and implement improvements in processes andtraining programs for enhanced customer satisfaction.

Led the front office operations, coordinating patient scheduling, billing, and insurance processes toensure a smooth and efficient patient experience.Upheld strict compliance with HIPAA regulations, overseeing the management of medical records toprotect patient privacy and ensure data security.Enhanced communication and collaboration between clinical and administrative staff, contributing to acohesive team environment and streamlined operations.Managed inventory effectively, implementing cost-saving measures without compromising on quality oravailability of necessary medical supplies.