Marcus Bostic Email & Phone Number

Southfield, Michigan, United States

Providing direction and leadership to employees with emphasis on achieving sales goals, remarkable customer service and team work. Coordinate sales strategies and sales meetingsUtilizing retail and business products and services knowledge; sell loans and deposit products to consumers and prospects.Generate, maintain and service relationships with consumer and small business customers and prospects.Coach and model behaviors concerning sales and service non-negotiables. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Ensure compliance and completion of necessary compliance related trainingAssist Banking Center Manager in maintaining HR records and administering disciplinary action for employees

• Consult clients about mortgage and financial needs to help them achieve their financial goals.• Establish an ongoing financial services relationship with clients through the deliver of world-class client service.• Interview clients and gather information pertaining to their unique financial situations, needs and objectives. • Conduct credit, underwriting and financial analyses to qualify the client for various loan programs. • Keep up to date with a broad range of home loan programs.• Educate and advise clients on the home buying process.• Help train and coach new mortgage bankers.

• Solicit door to door to help generate sales leads.• Educate customers on the advantages of Comcast services.• Effectively trouble-shoot problems with customer accounts and equipment.• Audit any unauthorized cable accounts.

Provide customers with up to date information about Voice Stream products and services.Make follow-up calls to maintain rapport with customers.Supervise opening and closing procedures.Effectively trouble-shoot problems with customer accounts and equipment.

Assumed management responsibilities in absence of Store manager.Monitored and organized details and necessary paperwork for new hires.Assisted with interviewing of new applicants. Assisted with candidate testing and new hire orientation.Learned to identify a wide variety of gems, pearls and precious metals from direct experience.

Bachelor Of Arts (B.A.), 1.Interdisciplinary Studies In Social Science: Human Resources

Bachelor Of Arts (B.A.), 1.Interdisciplinary Studies In Social Science: Psychology