Marcus Davis Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Global ServiceNow HR Delivery LeadHR Business Operations PartnerAIAutomationVirtual Chat

Greater Chicago Area

-Manage end to end delivery of ServiceNow ITSM, Catalog Services (automation/integrations), Portal, HRSD, Virtual Agent, and Procurement Services Management, -Major ServiceNow Program Implementation-Direct supervision of entire ServiceNow Delivery Team (50+ resources) Product Owners, Developers (Internal/External), Business Analyst(Internal/External), Testers, and Scrum Masters-Project/Effort Estimation-Business relationship management-ServiceNow Product support team creation-Roadmap creation/execution-Collaborate with key stakeholders across the enterprise to understand their ServiceNow needs and develop solutions that meet their requirements.

Greater Chicago Area

-Owned and Managed 10 large accounts for the ServiceNow practice-Managed large teams implementing and supporting ITSM, Catalog Services, HRSD, SAMPro, HAM Pro, SecOps, ITOM, ITBM, HRSD-Manage team of Program Managers, Project Managers, Developers, and Business Analysts for Delivery-Contract/SOWs Proposal and Management-Sales/Pre-Sales Support (Demos/Client Meetings/Scoping/Sizing)-Client Relationship Management (first point of contact for client)-Budget Management-Lead Client QBRs/Program Health Check-ins-Success reporting (weekly/monthly/Quarterly)-Resource capacity management (100+ resources)-ServiceNow partnership on license proposals

Greater Chicago Area

-Manage IT Service Management product line-Major ServiceNow Program Delivery-Vendor Management-ServiceNow Platform -ScienceLogic Monitoring Solution-Software Asset Management (SNOW)-Major Incident Notification (XMatters)-Business Relationship Management

Greater Chicago Area

ServiceNow Product Owner-Major ServiceNow program/project delivery-Enterprise Mobile Governance -Financial Reporting- Process governance-Business Relationship Management

Greater Chicago Area

-Direct supervision of program managers, project managers, and contractors-Hire, mentor, and provide frequent feedback and direction to project managers-Manages Supply Chain portfolio of projects and works with areas to prioritize work requests-Reporting portfolio financials (capital/expense).-Lead/facilitate portfolio meetings; reporting on deliverables, milestones, resources, and schedules.-Work with the business and IT leadership on project management principles and value.-Lead project teams in implementing projects utilizing SDLC-Lead efforts to deliver the portfolio on time and within budget.-Work with project sponsors, stakeholders, and team to continuous improve our approach.

Oak Brook, Il

• Global Supply Chain PM Lead• Managed and coached supply chain project managers • Manage multiple large application projects to completion• Capital/Expense budget management

Greater Chicago Area

Global Application Owner (SAP-PM (Plant Maintenance),SAP-QM (Quality Management), xMII)Capital Project ManagerNorth America SAP ImplementationsProduction ExecutionJavaOracle DBSQLPE Automation Project LeadMaster Data Config

Greater Chicago Area

SAP ImplementationProduction Execution Automation LeadPM IT

Greater Chicago Area

Implementation Project Team MemberSAP PM:-SAP Configuration and/or SAP ABAP -SAP application solutions in the Americas-Technical solution design and document technical specifications and work process designs-Program/Configure, implement and maintain (Either directly or oversee external development) SAP Application Solutions-Prepare, execute, manage User Acceptance Testing and Training-Security TestingSAP MII-Production Execution -Web based screen development -Testing -Oracle Database connection interface

Greater Chicago Area

• Provided technical support including component setup, installation, move, and diagnostic troubleshooting activities.• Provided network environmental maintenance activities including user profile management and e-mail support.• Provided hardware and software maintenance and upgrade functions as required to ensure current and efficient operation of network components and systems.• Worked closely with other IS personnel in developing and integrating non-proprietary systems with existing applications and hardware in a manner that is most seamless and transparent to users.• Assisted in user training and implementation support of programs and systems as required to ensure their effectiveness, including written documentation and operating instructions.• Timely management of concurrent planned tasks around daily priorities.• Recommended software, hardware, or system modifications or upgrades that may lend to the effectiveness of programs, systems, departments, or the company or that may be deemed necessary to support existing or future applications.

-Customer Service-Monitoring the entire Redbox system -Troubleshooting when issues arise. -Assist customer service in troubleshooting individual kiosks -Implementation of Machine Support procedures -Responsible for providing a wide array of services in support of the Machine Support team -Support for the field and HQ staff on daily issues-Developing and tracking trouble tickets

Mba, Project Management

Bachelor, Information Technology