Marcus Dawson Email & Phone Number

Dallas, Texas, Us

Responsible for developing automated processes for core Quality applications within our U.S. and Mexico Manufacturing Plants. 􀁸 Coordinate with our Desktop Support/Mobile Engineering team to create standardization for our Mobile (including IOS and Android) devices. 􀁸 Preparing Business Requirement Documents (BRD) to adhere to the Quality application modules, primarily for MQAR (Manufacturing and Quality Assurance Records), Nonconformances, Defect Tracking and Corrective Actions. 􀁸 Additional Documentation included: Develop Future Process Model, Gather Business Requirements, Map Business requirements, and Create integration design for Quality modules Master data. 􀁸 Additional responsibilities include: Post Go-Live Support (U.S. and Mexico plants) for Desktop kiosks, mobile devices and Quality applications.

Plano, Texas, Us

Implemented a global solution for JC Penney’s International Buying Offices using Oracle Finance modules, Release 12.2.3. Supervise four contractors and two offshore resources. Consult with business groups to gather and define requirements. Prepare documentation for functional process flows, as well as specifications provided to the Technical resource for Technical documentation. 􀁸 Implemented core Finance modules for North Asia, Bangalore, Pakistan and Bangladesh offices. 􀁸 Conducted training sessions for all regions for Accounts Payable, iExpense and Procurement modules. 􀁸 Successfully adopted a new Agile methodology that was introduced by the company to ensure better visibility and transparency within projects. This task ensures we remain in scope and on time with our deliverables to help drive down EBITDA 􀁸 Created new streamline intake process for the Business groups in adaptation to the new methodology introduced. 􀁸 Successfully implemented JIRA dashboards to capture workorder visibility for the portfolio. 􀁸 Trained the team on the new process (both offshore and onsite teams).

St. Louis, Mo, Us

In my current position, I create company standards across Oracle 12.2.4 within order management, shipping execution, and logistics modules. I supervise two contractors and two co-ops, and consult with business groups to gather and define requirements. CI also conduct detailed analyses and design solutions to address process challenges and improve process visibility. And I lead the development team and troubleshoot technical issues. I’ve made a number of significant contributions during my time here, among them: • Implemented a new reporting tool to provide direct, simplified, real time access to business data. • Orchestrated small, individual training sessions focusing on user productivity kit (UPK) and test scripts created and implemented for day-to-day operations. • Established data and process standards for each functional area.

Tokyo, Japan, Jp

In this position, I analyzed existing complex programs and formulated logic for new complex internal systems. I prepared flow-charting, performed coding, and tested/debugged programs. I designed and developed documentation based on system analysis. And I provided implementation and customizations within order fulfillment applications. A few of my achievements include: • Collaborated with a cross-functional team to successfully upgrade Oracle 11.5.10 to 12.1.3. • Created functional design documentation to convert open transactions to the new system, including open sales orders, open requisitions, and open purchase orders. • Led all conference room pilot (CRP) training sessions introducing new features to over 30 end users and managers.

Here, I performed advisory and implementation services to translate business needs into effective technology solutions and process improvements. I managed knowledge transfer regarding expansion of Oracle Release 12 functionality. I also conducted demonstrations and CRP sessions for end users and management. My accomplishments here were: • Streamlined the order to cash cycle by integrating order management module, increasing visibility and flexibility.• Led demonstration sessions for upper management and key end users, explaining the new process with visibility from supplier to customer invoicing. • Enhanced efficiency of inventory tracking by incorporating functionality. • Improved accurate cost value and enabled more detailed inventory storage counts by implementing Oracle Inventory ABC Analysis and cycle count methodology.

While working here, I collaborated with team members to convert systems from JD Edwards, integrating Oracle financials and manufacturing modules. I analyzed domestic and international regional offices, manufacturing warehouses, and distribution warehouses. I scoped and documented gaps between two systems, and performed requirements gathering to identify needs and customize the new system. My achievements: • Implemented international and domestic plants from JD Edwards into the Oracle instance, increasing revenue stream by 25%.• Developed SQL queries based on business requirements to add into the live reporting tool. • Upgraded Domestic Warehouses from Order Fulfillment to Oracle Order Management 11.5.10

Here, I designed, implemented and supported solutions, collaborating with team members on design of relational database, application development, and testing concepts. I led functional testing, including creating test plans, test cases, and test scripts. I also provided launch support and on-going maintenance support. And I worked with business partners to identify metrics to track and evaluate business performance. My accomplishments here included: • Maintained a 98% response time for support calls designated severity two and lower.• Exceeded position expectations and promoted to EDI Lead, providing front line support to Fortune 500 trading partners.• Served as Lead Business Analyst on Red Prairie warehouse implementation, alongside KPMG Consulting Group.