Managed advanced member support team to deliver best in class support to users of Chronic Care products. Collaborate with external vendors, internal quality, and operations managers to meet service levels. Team leader with 5+ years experience scaling support processes and employing technical solutions for Level 1, Level 2 and Advanced Technical Support. Experienced in CRM implementation and drafting standard operating procedures for 120+ front line employees.

Directed team of technical support specialists to provide internal & external account support for book of business.

Evive combines big data and predictive analytics to change how people use benefits. Our proprietary technology platform makes it simple for employees to make better health, wealth, and work/life decisions and for employers to maximize their benefits investments.

• Promoted from retail associate to sales manager after 8 months in recognition of performance• Conducted education and service-based concierge program for clients: Merrill Lynch, Salesforce, and DRW Trading• Managed inventory and loss prevention for corporate assets, approximately $500,000 in inventory

• Developed branding and mobile marketing strategy. Managed social media accounts• Managed 30 distributer/wholesale accounts supplying two brick and mortar locations and e-commerce site.• Maintained Shopify e-commerce website responsible for 30% of net income, approximately $20,000.