With over 15 years of experience in sales and customer service, I am a passionate and driven professional who thrives on delivering exceptional results and creating positive impact. My core competencies include customer relationship management, customer experience, team building, leadership, and communication. I am currently looking for new opportunities to leverage my skills and expertise in the telecom and internet services industry, where I can contribute to the growth and success of a dynamic and innovative organization.Most recently, I was a Sales Manager at Frontier Communications, where I trained, coached, developed, and evaluated employees, monitoring quality assurance, safety and productivity to exceed performance targets for Frontier products and services. I also provided crucial support to the business through in-depth quote and credit analysis, and developed micro segment business cases. I managed in a work at home and hybrid environment, and partnered with the CWA union to ensure consistency and compliance. Prior to that, I was a Sales Management Coach at AT&T, where I led, motivated, and developed a high performing team to sell and retain AT&T products and services. I wrote and implemented the entire open and closing verbiage for the entire retention department region, and spearheaded the achievement of monthly goals through knowledge of sales channels, forecasting, functions, and strategic planning. I have also been recognized with multiple awards and honors for my sales and customer service excellence.
Listed skills include Customer Service, Sales, Telecommunications, Direct Sales, and 8 others.