Marcus Digre Email & Phone Number

Detroit, Michigan, United States

As a member of the executive leadership team I am responsible for multiple departments that drive our client experience, operational, and product development initiatives. I lead all Dispatch, Customer Service, Call Centers, Quality & Training, and Product Management teams. My management approach is to hire great people, provide a compelling vision, empower with training & resources, clearly communicate the teams' journey to all team members, and lead by example. In partnership with my management team we constantly challenge ourselves, and the organization, to deliver an ever improving client experience through great people and technology. Our teams are data driven by developing and utilizing data solutions to empower our internal and external clients. I also lead all product management initiatives and partner closely with our engineering teams to deliver innovative solutions resulting in profitable growth. I also develop strategic partnerships that deliver value to our clients and support the continued growth of our organization.

Greater Atlanta Area

I directed internal operations and business development strategies for an industry-leading vehicle inspection and remarketing software company. I surge production across functions to service major accounts including Cox Automotive with high levels of efficiency. I developed and manage a client support team. I capitalized on innovative processes to enhance client experience and optimize revenue growth on a consistent basis. I extended insight to product development teams on new solutions that would benefit end-users and elevate sales. I prioritized company objectives and goals to outpace expectations and encourage top client retention and satisfaction. I heavily contributed to profit growth through industry networking and strategic client partnerships.

Greater Atlanta Area

I was vital in maintaining vital partnerships with key stakeholders and accounts including Cox Automotive. I served an integral role and was responsible for developing highly productive client support teams to effectively troubleshoot errors and generate analytic and BI solutions. I controlled in-depth performance analysis, interpreted measurable data, and incorporated enhancements. I was deeply involved in building business structures, planning for expansion, and training sales representatives. I acted as the main point-of-contact for any escalated issues and produced resolutions that promoted retention.

Long Beach, Ca

I positioned teams of hard-hitting sales leaders to drive objectives and boost profitability. I focused efforts on innovative marketing techniques, advanced processes, and tactful closing methods. I incorporated Salesforce and facilitated beneficial partnerships with notable dealers and consignor accounts. I offer insight on product development strategies and conducted industry research to remain up-to-date on trends.

Long Beach, Ca

I joined efforts with multidisciplinary teams to position the company for long-term economic success. I investigated and located potential clients and drafted proposals to secure managed accounts on a national level. I internalized constructive feedback from clients to understand consumer needs and improve service. I maintained a strong focus on contracting publically-owned automotive dealer groups and individual dealerships.

Product Management Certificate

Bachelor Of Arts - Ba, Liberal Arts And Theology

Achieved recognition of the Dean's list for eight consecutive semesters Maintained a career GPA at Franciscan University of Steubenville.

Coursework, General Studies