1. Contribute to Farm Bureau's financial success by accurately determining if losses are covered under existing policies. This involves reviewing claim reports and verifying applicable insurance coverage.2. Project a positive image by fairly and efficiently negotiating and settling assigned claims with all customers.3. Conduct thorough investigations to ensure that claims leadership has accurate claim information. This includes calling or writing insureds, claimants, agents, and witnesses, ordering police reports, engaging the services of an appraiser, and referring claims out of the department for outside investigation if necessary.4. Assure that claims are settled in accordance with regulations and policy language. This involves reviewing bills and estimates for accuracy, necessity, and reasonableness. Consideration is given to services rendered, allowable charges, and acceptable customary charges in the area. Upon review, approve and issue payment.5. Adjust or deny claims, taking into consideration deductible amounts, depreciation, policy limits, etc. Negotiate and explain decisions to insureds, claimants, agents, etc., as necessary. 6. Settle first-party claims as well as third-party property claims.7. Maintain professional and productive relationships with agents, agency managers, policyholders, and claimants within the claims department and company. Maintain a service-oriented attitude at all times and cooperate with different departments to ensure that all Farm Bureau objectives are achieved.

Contact Police Department facilities to obtain/order police reports to be reviewed by the claims adjuster. Issue various claims expense payments to assist claims adjusters. Became the main point of contact between two external vendors (Safelite Auto Glass & Agero/Swoop) for all towing/glass-related escalations and towing/auto glass claim payments. Provided coverage approvals/denials for new auto glass claims through our claims partner, Safelite Auto Glass. Place closing calls to our insured client members.Run various database searches through local and external systems. Generate letters and forms related to handling claims. Other Claims support related tasks as needed.

Email Weekly Progress Reports of Ag Marketing/Sales Underwriters to Management. Create New quotes & quotes that are not reports and forward to Ag Marketing/Sales Underwriters. Complete data infill tasks as needed.

Research and capture the year built for numerous outbuildings to support the critical success factors of growth. Provide technical support for unseen factors along with this assignment.Serve as the project lead and provide in-office support for the team.