Marcus Dudley Email & Phone Number

Red Oak, Tx, Us

Red Oak, Tx

Dallas, Tx

• Add value to University of Texas at Arlington and build rapport with students through the enrollment process. Once students are accepted, assist with registration, ordering books, and logging into their classes.• Remind students of their passion and why they applied with our nursing program. Assist all students to not only start but complete the program. Provide all information and tools to students for success in their journey. Become the brand of UT Arlington. • Quickly become a subject matter expert on overcoming objections, customer service, technology, and processes in the enrollment services department.• Motivate and encourage team UTA in our common goal to exceed monthly goals. Adopt the personal act of “No team member left behind.” Find value in each of our team members because we are all unique. • 2017 Circle of Excellence Award Winner for Nursing Vertical.

Executed customer service skills through correspondence letters and emails sent with customers as a special project for the President of Bank of America, Brian MoynihanResolved any client concerns by providing various options to assit the client in client's credit in good standing.Follow up with clients from beginning of mortgage to end of mortgage or end of short sale (retention

Assisted in responding to homeowners who were about to lose their home by letters and phone.Provided thorough information to homeowner about their next steps.Explored different options the homeowner could take to save their home.Always followed up with homeowner to make sure the plan followed through.

Processed paperwork for homeowners who recently filed chapter thirteen for minimum payments.Responsible to accessing and keeping record of highly sensitive materials for client filesAssigned homeowners to legal assistants or attorneys to help resolve bankruptcy issues Initiated negotiation process of short sale to help resolve client accounts

Contacted new account holders to assist in setting up online banking, direct deposit, and automatic drafts through answer of email.Cross Sold Banking Products and Account TypesCall Center ExperienceProvided recent account activity and regular banking functions over the phone. Mailed out correspondences in the mail as a form of a welcome package for new customers

Arlington, Tx

Master Of Business Administration - Mba, Marketing

Master Of Arts (Ma), Education

Bachelors Of Arts, Social Science