Marcus Duncan Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Responsible for the delivery of a digital eCount (vote counting) system for the Scottish Government in 9 Local Authorities across the east coast of Scotland in the May 2022 local elections.Managing the production of the required products and the delivery of the project in partnership with Scottish Government, Local Authorities and business units to ensure testing, delivery, acceptance and closedown criteria were met to time and budget.

Bradford, England, United Kingdom

Responsible for the relocation of the former Bradford and Bingley building society head Office in Keighey.The closure of the Sunderland and London offices. Relocation of all secure documentation and building contents, Removal of all redundant IT Infrastructure across the offices and the ssuccessful migration of all facilities, IT services and Desk allocations to a 3rd party. Relocation of all staff and facilities to the new Head Office building

Edinburgh, Scotland, United Kingdom

Building and maintaining teams, ensuring they are motivated, collaborating and working well; identify obstacles and help the team to overcome them; focus the team on what is most important to the delivery of products and services; encourage and facilitate continuous improvement of the delivery team; and coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques

York, United Kingdom

Carry out initial requirement reviews with the BA and business stakeholder. Lead and develop the project team, ensure they had the necessary skills and understanding to deliver the project, and were engaged with the project strategy, brief and requirements.Provide specialised technical input to major/complex studies and design for staff specific areas of expertise. Develop and propose potential solutions, including solutions that fall outside the standard codes where appropriate, to meet or exceed expectations. Guide stakeholders through the technical decision-making process and provide alternative solutions if there are changes to scope.Management of multiple projects across the rail sectors. Lead reviews of project deliverables. Perform independent technical review for projects, Build strong working relationships with other teams and technical disciplines. Manage the performance of team members and sub-contractors, identifying and ensuring the resolution of any issues. Develop strong, partnering relationships with senior LNER personnel in order to identify and resolve issues, to identify business opportunities and to influence their decision making.

Uk

Delivery Project Manager - EE Call CentreProject Manager for EE on a successful migration of IT services and 3000 users in a contact center environment across a 5 building campus and the closure of a 500 seat call center. Removal of all redundant IT Infrastructure across the Data Centres and Comms Rooms and charged with IT cost savings and reduction of support calls within the Call Centre. (£750k ROI and 50 % reduction in support calls)

Responsible for managing a range of IT Infrastructure/Apps delivery projects.Working on infrastructure technology refresh projects, including Network and Application Deployments and upgrades, as well as day to day activities involving IT development within the environments.Working on my own initiative, and effectively leading a technical team and managing the 3rd party suppliers, as well as successfully engaging with stakeholders. Regular meetings with Project and Key stakeholder sessions.Full budget responsibility to £10mDirect responsibility for IT, Service Management, business and operational deployments to TCV of £10m.Responsible for the requirements, developing effective working relationships and ongoing management processes for the projects and service delivery.Creation and execution of realistic and achievable project plans Manage day-to-day operational aspects of the project deliverables to diverse locations throughout the UK.Full Budget responsibilityManage, monitor and motivate the cross functional teams within the UK supply chainProject manage within the Waterfall frameworkDirect stakeholder Management with daily and weekly reporting presentationsEvaluate risks and develop strategies to overcome project obstacles. Resolution and escalation of issues as requiredManage Requests For Change ensuring the project deliverables and timelines are not adversely affected Liaise with Development teams to coordinate change, building, testing and implementationEnsure Post-rollout reviews take place and hand over into service process.

Responsible for the scope, integration and delivery of application development and infrastructure projects across a suite of critical DWP production systems (CIS, GFTS, ATLAS). Significant client engagement, including Stakeholder and supplier management. A major part of the programme is highly complex and innovative security enhancements deployed on bespoke or non-standard technologies, resulting in the need for very strong focus on Project and Resource Planning, Risk and Issue management, Budgetary control and Integration ManagementEnsuring all agreed deliverables are produced on time, within budget and to the required quality. Direct leadership and matrix management of project teams of up to 20 people across multiple locationsResponsibility of budget in excess of £2m

References available from Fujitsu Services; DVLA Account; Delivery of a number of high profile Infrastructure Projects for the IDDO to the DVLA Change Programme, within the data centres, desktop support, Infrastructure, Networks, Unix, Firewall, Wintel, SAN, EMC/BMC and Cisco VOIP telephony. (VM Ware refresh , Windows 7 upgrade, Firewall refresh, core infrastructure refresh)E2E project definition and management utilising Prince 2 Project Management methodologies. Change Management and Release transition and integration managementTesting (OAT/UAT)Service Management Stakeholder Management Reporting, Financial Reporting, Service Changes, Data Centre builds,Call Centre buildsHardware Software Upgrades, Management of 3rd Parties.Projects ranging from £10k to £1m with full budget control.

Major MOD Contract for the rollout, migration and implementation into live of new Infrastructure, PC’s and Software to UK Forces Garrisons in Germany and Cyprus.Successful migration and delivery of Hardware infrastructure, 4500 accounts, desktops, software and telephony.E2E project definition and management utilising Prince 2 Project Management methodologies. Leadership of large leveraged teams across multiple geographiesManagement of multiple projects over large geographical locationsClient facing role representing the ATLAS consortium at key meetingsResponsible for ensuring SLA’s and KPI’s are met by consortiumManagement of leveraged teams and 3rd party suppliers including local overseas suppliersRisk and issue managementPerforming quality checks and design structure of all pilot sitesHand over and sign off of Infrastructure builds, Data Migration, Security, IDA, UAT, Pen Testing, AIS and Training. Client handover and completion documentation

Responsible for the Accept into Service (AiS) the NHS network for a formal handover into Service Management.The prime objective was to ensure that the systems are designed and developed with due regard to the operational costs and ongoing service quality.Responsibility to ensure the day to day delivery of service both internally and by 3rd parties meet the required Service Levels and Support SLA’S.Review and acceptance of Designs, implementation builds, application software development and release transition, Delivery of management platforms (HPOV, E- Concord, Cisco Works, Cisco Call manager), Capacity ManagementTesting criteriaData Centre ManagementDisaster Recovery Process. Management of the relationship and deliverables with 3rd party’s BT, HSS, GE for the N3, PACS, RIS and NCRS applications.

Responsible for Project Management of Infrastructure builds within the HMRC programme.

Responsibility for the infrastructure build of the Liverpool GP Out of Hours Call Centre and VOIP Systems.

Responsible for the build of the ECB infrastructure hardware builds across Europe and the infrastructure builds for Job Centre plus including VOIP solutoins