Marcus E. Email & Phone Number

Cocoa, Fl, Us

Rockledge, Florida, United States

Licensed insurance producer working with over 25 different carriers in the state of Fl. Outreach and coordination with real estate and mortgage professionals to streamline the homebuying process for home buyers. Home, auto, flood, and jewelery policy licensed.

Tampa, Florida, United States

Strategic assistance and guidance to city officials of fire and law enforcement agencies through the use of software to align with the company mission to become safer, smarter, and better. - Territory consisting of 23 states working across three time zones. - Individual outreach, scheduling, and performing of virtual trainings and webinars for Tier 1 and Tier2 customer base.- Communication and collaboration across multiple teams to be the voice of the customer. Driving escalation and attention to technical support issues, advanced licensure complications and product enhancements. (Salesforce, Jira, Sendgrid)- Ongoing support and implementation for 3 products. TargetSolutions LMS, Vector Check It, and Evaulations Plus.- Scheduling, preparation of slide decks, and presentation for executive business reviews on a recurring basis with key account stakeholders delivering value and giving insight for potential improvement. - Driving revenue across territory base by identifying solution gaps, and creating cross sell opportunities. - Documentation of internal processes and customer facing support articles. - Worked with content development and web design teams to revamp the Check It product support center. - Key player in the onboarding of new hires to adopt product knowledge and development of company culture. - Proven track record of designing and delivering effective training programs.Extensive daily use of Microsoft office suite and software services including Churnzero, Salesforce, Jira, Sendgrid, RingCentral, and Confluence.

Tampa, Florida, United States

Use of Salesforce, Jira, and case management skills to give positive support interactions. Ownership of the support lifecycle and pulling in experienced help when need be. Responsible for facilitating and handling the life cycle of live chats, phone calls, and emails from administrators and end users. Direct use of applications such as (Salesforce, Jira, Ring DNA, Slack and G-Suite) Direct coordination and communication across product management team leads and back to the customer. Use of skills include client relationship building, de-escalation methods, critical and professional communication, as well as owning the customer support experience to drive client loyalty.Training of new hires to develop product knowledge, customer base background, and system functionality. Support for one product Vector Check It, and assisted with backlog of cases for LMS.

Tampa, Florida, United States

Conducted thorough testing and diagnostic procedures on electronic components and devices, ensuring functionality and quality standards.Collaborated with senior technicians to identify and resolve issues, contributing to efficient repair processes.Developed proficiency in troubleshooting and repairing a diverse range of electronic equipment.Demonstrated attention to detail and adherence to quality control protocols in a dynamic technical environment

Tampa, Florida, United States

Led the sales process, proactively reaching out to prospects, emphasizing benefits, and effectively closing deals.Thrived in a high-volume call center environment, successfully selling advertising space at golf clubs across the United States.

Bachelor'S Degree, Marketing

Activities and Societies: Surf Club at University of South FloridaSuccessfully led various primary data research projects, demonstrating.

Associate Of Arts - Aa, Business Administration, Management And Operations

During my college tenure towards an Associates Degree, my major was in Business Administration. I immersed myself in a robust science.