Marcus Harris Email & Phone Number

Cameron, NC, US

Crystal City, Virginia, United States

Ottawa, Ontario, Canada

• Provided Tier-2 and Tier-3 support to 10+ software development teams worldwide producing over 40 software assets for the Common Software Foundation (CSF) organization within Cloud and Network Services.
• Supported DevOps and software development teams to successfully deliver mission-critical services with a focus on reliability and scalability.
• Collaborated with development teams to resolve Jenkins pipeline problems, leading to increased CI reliability and fewer build errors.
• As Lead Software Configuration Manager, directly managed over 300 Gerrit and 17 GitLab repositories and created standards for development workflows, branch management, and project security.
• Streamlined operations and improved performance by 40% through expert management of Power BI workspaces, semantic models, and on-premises data gateway services.
• Leveraged REST APIs of JIRA, Gerrit, GitLab, Jenkins, and Artifactory to mine process and project data, leading to improved organizational objectives and increased productivity.

Cary, North Carolina, United States

• Served as a member of the Intelligent Networks Unit (INU) Process Engineering Team whose primaryresponsibilities were metrics data collection and visualization, software process development, process toolsdevelopment.
• Provided Tier-2 and Tier-3 expertise for a variety of systems, including Java-based metrics reporting andvisualization platforms.
• Designed and implemented a full-stack document management system using Sybase, HTML, Perl, and Java. System was 100% compliant with ISO and CMMI requirements.
• Partnered with the ASCC Quality Council to develop and implement the Process Execution Checklist (PEC), which resulted in reducing the SDLC from 36 weeks to 12 weeks.
• Developed and maintained a variety of high-availability websites for the INU organization, including the Quality Management System (QMS) site and associated backed tools.

Cary, North Carolina, United States

• Served as a member of the INU Process Engineering Team whose primary responsibilities were metrics collection, process development, process tools development and maintenance, and the implementation of process.
• Provided product development expertise for a variety of systems, including Java-based metrics reporting and visualization tools (DARE), Perl and HTML interfaces to the INU Document Control System (COMPAS), effort data.
• Resolved process and system discrepancy reports (IMRs)
• Implemented new process improvements and innovations for the Intelligent Networks Unit (INU).
• Generated project and in-process development metrics.
• Identified reusable assets and developed reuse plans for those assets.

Cary, North Carolina, United States

• Project Name: Network Planning ToolkitServed as a user interface developer on a team developing UNIX-based, interactive tools that enable the user to plan, design, and analyze telecommunications networks quickly. The.
• Designed, developed, implemented, and documented GUI software for the ASCC’s Network Planning Tool
• Enhanced existing product interfaces and gather requirements for future releases
• Coordinated GUI development tasks according to project Process Model
• Resolved customer problem reports
• Assisted in the production of release notes for each software release

Fayetteville, North Carolina Metropolitan Area

• Project Name: Army Special Operations Command Network (ASOCNet)Served as Lead Systems Analyst in the SSDS Systems Group responsible for the daily administration and maintenance of the U.S. Army’s Special Operations.
• Designed, developed, unit tested, implemented, and documented all software upgrades
• Supervised software, network and hardware installations and mentored employees
• Coordinated system activities for Special Operations groups as necessary
• Assisted in the production of release notes for each software release
• Administered DNS and Sendmail for all command segmentsMajor Accomplishments:

Mclean, Virginia, United States

• Project Name: theDESCServed as a member of the SSDS development team supporting the development of a product that provided remote network device monitoring and management capabilities on an enterprise-wide scale. This.
• Designed, developed, unit tested, implemented, and documented all software fixes.
• Provided UNIX system administration services to SSDS employees at the customer site.
• Developed detailed subsystem design documentation and unit test plans.
• Resolved customer problem reports
• Assisted in the production of release notes for each software releaseMajor Accomplishments:

Reston, Virginia, United States

• Client: ClassifiedProject Name: Program #208Served as a member of a software development team involved in the maintenance and 24-hour support of a large Sun workstation based Command, Control, and Communications (C3).
• Provided 24-hour customer support to all agency personnel.
• Developed system administration support applications.
• Investigated, analyzed, and isolated causes associated with system discrepancy reports.
• Coded and unit tested software fixes.
• Provided technical support for the classified TeleVideo Conferencing Network (TVCN).Major Accomplishments:

Bachelor Of Science, Computer Science (Systems Software / Parallel Computing Architectures)

Education record