• Provided Tier-2 and Tier-3 support to 10+ software development teams worldwide producing over 40 software assets for the Common Software Foundation (CSF) organization within Cloud and Network Services.• Supported DevOps and software development teams to successfully deliver mission-critical services with a focus on reliability and scalability.• Collaborated with development teams to resolve Jenkins pipeline problems, leading to increased CI reliability and fewer build errors.• As Lead Software Configuration Manager, directly managed over 300 Gerrit and 17 GitLab repositories and created standards for development workflows, branch management, and project security.• Streamlined operations and improved performance by 40% through expert management of Power BI workspaces, semantic models, and on-premises data gateway services.• Leveraged REST APIs of JIRA, Gerrit, GitLab, Jenkins, and Artifactory to mine process and project data, leading to improved organizational objectives and increased productivity.• Eliminated manual data capture and transformation for JIRA, Excel, SharePoint, and MySQL by implementing backend tools and databases, resulting in increased efficiency and accuracy.• Streamlined requirements management processes by developing a Bulk JIRA Issue Creation System that autogenerates and assigns Epics to 40 or more projects, resulting in a 60% increase in efficiency when disseminating shared requirement across asset teams.Lead System Administrator• Managed UAT activities for all centrally managed services. Oversaw integration of new Jenkins CI/CD upgrades.• Ensured a smooth-running development environment. Streamlined CSF developer on-boarding, decreasing service provisioning times from 60 mins to 5 mins for increased efficiency.• Achieved 100% compliance with NSA agreement with Nokia by implementing an automated system to capture critical project/release deliverables.

• Served as a member of the Intelligent Networks Unit (INU) Process Engineering Team whose primaryresponsibilities were metrics data collection and visualization, software process development, process toolsdevelopment and maintenance, and implementation of process improvements and innovations on project andbusiness unit levels.• Provided Tier-2 and Tier-3 expertise for a variety of systems, including Java-based metrics reporting andvisualization platforms.• Designed and implemented a full-stack document management system using Sybase, HTML, Perl, and Java. System was 100% compliant with ISO and CMMI requirements.• Partnered with the ASCC Quality Council to develop and implement the Process Execution Checklist (PEC), which resulted in reducing the SDLC from 36 weeks to 12 weeks.• Developed and maintained a variety of high-availability websites for the INU organization, including the Quality Management System (QMS) site and associated backed tools.

Served as a member of the INU Process Engineering Team whose primary responsibilities were metrics collection, process development, process tools development and maintenance, and the implementation of process improvements/innovations on project and business unit levels.Responsibilities:• Provided product development expertise for a variety of systems, including Java-based metrics reporting and visualization tools (DARE), Perl and HTML interfaces to the INU Document Control System (COMPAS), effort data collection tools (EDCS), and a host of Perl scripts which manage Sybase RDBMS data.• Resolved process and system discrepancy reports (IMRs)• Implemented new process improvements and innovations for the Intelligent Networks Unit (INU).• Generated project and in-process development metrics.• Identified reusable assets and developed reuse plans for those assets.• Provided COMPAS Administrator support to all INU/INMS users.• Streamlined in-process metrics gathering and visualization using high-level languages and databases.Major Accomplishments:• Played a major role in the efforts needed to secure ISO TickIT and SEI CMM Level-3 registrations for the ASCC and various INU sites.• Developed and maintained the ASCC Quality Management System (QMS) website.• Engineered the migration of Messaging Group users to the INMS COMPAS document control system.• Developed numerous project status reporting tools.• Developed the ASCC Effort Data Collection System (EDCS) for the collection, storage, and management of overtime data to satisfy SEI Level-3 requirements.

Project Name: Network Planning ToolkitServed as a user interface developer on a team developing UNIX-based, interactive tools that enable the user to plan, design, and analyze telecommunications networks quickly. The Network Planning Toolkit (NPT) allows the user to perform complex analytical functions such as forecasting traffic for the network, as well as trunk, switching, and transmission analysis.Responsibilities:• Designed, developed, implemented, and documented GUI software for the ASCC’s Network Planning Tool• Enhanced existing product interfaces and gather requirements for future releases• Coordinated GUI development tasks according to project Process Model• Resolved customer problem reports• Assisted in the production of release notes for each software release• Participated in code reviews and inspections• Performed unit testing of all software fixesMajor Accomplishments:• Co-authored interface tools to the Center problem tracking system.• Improved the overall quality of the Network Planning Toolkit by reducing the number of erroneous GUI controls and enhancing the usability of the remaining user interfaces.• Co-authored tools which allowed the import/export of projects within the Network Planning Toolkit.• Co-authored a Center Coding Standards document, which has helped to standardize code development efforts between projects at the ASCC.• Helped to sponsor a product demonstration by a UIM/X vendor.

Project Name: Army Special Operations Command Network (ASOCNet)Served as Lead Systems Analyst in the SSDS Systems Group responsible for the daily administration and maintenance of the U.S. Army’s Special Operations Command Network (ASOCNet). This project involved intensive network infrastructure, hardware, and software upgrade efforts in support of the users in the Directorate of Computing, Simulation, and Information Management (DCSIM). The network consisted of 2000+ networked PCs and Sun workstations/servers serving a geographically distributed community of 2300 users.Responsibilities:• Designed, developed, unit tested, implemented, and documented all software upgrades• Supervised software, network and hardware installations and mentored employees• Coordinated system activities for Special Operations groups as necessary• Assisted in the production of release notes for each software release• Administered DNS and Sendmail for all command segmentsMajor Accomplishments:• Developed Web pages for major command directorates.• Designed, developed, implemented, and documented a system of controlling remote user login accesses.• Provided leadership in numerous internet site security efforts, including limiting access to all TCP and UDP services via TCP wrappers.• Performed system surveys to identify antiquated software and files, and implemented standardization measures to allow for more efficient space utilization on the file servers.• Supervised the upgrade of system software and hardware for 40+ Sun workstations/servers.• Co-authored system backup software for several top-secret USASOC projects.

Project Name: theDESCServed as a member of the SSDS development team supporting the development of a product that provided remote network device monitoring and management capabilities on an enterprise-wide scale. This effort required the coding of many customized proxy agents, which collected, analyzed, and managed data from a variety of devices and modeled the data in X.500 and SNMP. Once in place, the software allowed previously unmanageable devices to be controlled and monitored via an application such as Sun NetManager or other type of network management platform.Responsibilities: • Designed, developed, unit tested, implemented, and documented all software fixes.• Provided UNIX system administration services to SSDS employees at the customer site.• Developed detailed subsystem design documentation and unit test plans.• Resolved customer problem reports• Assisted in the production of release notes for each software releaseMajor Accomplishments: • Developed proxy agents to monitor telecommunications switches (Bytex Autoswitch, IDNX/90, and Larse)• Effectively utilized the EventIX event processing software to code efficient agent prototypes.

Client: ClassifiedProject Name: Program #208Served as a member of a software development team involved in the maintenance and 24-hour support of a large Sun workstation based Command, Control, and Communications (C3) segment. This segment utilized a host of applications specifically designed and developed to meet the sensitive needs of organizations who process large volumes of classified data. Most of these applications were coded in C/C++, Smalltalk-80, as well as Bourne and C-Shell.Responsibilities:• Provided 24-hour customer support to all agency personnel.• Developed system administration support applications.• Investigated, analyzed, and isolated causes associated with system discrepancy reports.• Coded and unit tested software fixes.• Provided technical support for the classified TeleVideo Conferencing Network (TVCN).Major Accomplishments:• Co-developed Motif-based subsystem monitoring software.• Co-developed several Motif-based password and system administration tools.• Co-developed classified Smalltalk-based systems for specific agencies.• Provided enhancements to classified access control processing system.• Provided user training to government personnel on newly developed systems.