Marcus K. Email & Phone Number

San Jose, CA, US

Stanford, California, United States

• Support students by handling admission fees, processing documents for current students, and providing advice regarding academic programs, improving student satisfaction
• Manage the SCBRM Ph.D. Program consisting of 45+ graduate students, in addition to overseeing special programs and events for the School of Medicine
• Collaborate with the ISCBRM Finance Manager to understand funding sources and account balances, in order to make suggestions to the Program Director regarding student numbers
• Resolve issues around course enrollments and credit, including auditing transcripts and course rosters
• Supply guidance and counsel for a wide range of programs, services, and students, in order to make recommendations on how to improve future programs

Stanford, California, United States

• Review 100+ Coterm applications per admission cycle (Fall, Winter, Spring) to determine eligibility for MSCS program
• Manage facilities, accommodations, giveaways, and catering for special events, including admit weekend, new student orientation, and graduation, with success of admit weekend contributing to high enrollment numbers
• Process transactions of $5K-$25K+ using PeopleSoft
• Provide student support, including completing 20 course waivers and entering 25 research rotations and five thesis proposals daily
• Member Social Committee, organizing 10+ events annually, including staff appreciation week, year-end holiday party, and staff retreat

Redwood City, California, United States

• Maintained 900+academic records for 7-12th grade students, including transcripts, attendance, tuition, course schedule, and proctor registrations and monitored academic records for 50+ students daily to ensure data.
• Completed 10+ transcript requests and processed 50+ absence requests from families daily
• Answered 15+ calls, filed documents, and replied to 20+ emails from families and instructors daily

San Jose, California, United States

• Contacted 100+ prospective students daily to generate interest in degree offerings and set up campus or phone interview follow-ups
• Processed 50+ documents daily, including letters of recommendation, transcripts, SAT/ACT scores, and personal statements
• Verified 20+ files daily to ensure files were prepared to register students for classes

San Jose, CA

• Generated $2M+ in gross revenue with other Outreach Specialists by recruiting 200+ prospective students from 20+ countries into master’s and doctorate programs
• Conducted prospective student outreach by phone and in person to promote degree programs and explain application process and processed 40+ new applications daily
• Processed 70+ application documents (including resumes and transcripts), called 30+ students to follow up on applications, and answered 20+ Zendesk CRM tickets related to admissions inquiries daily

San Jose, California

• Handled 50+ calls from students, applicants, and others, filed 20+ confidential student documents, and performed data entry of student files daily
• Created the ITU employee directory and information desk handbook to outline processes and procedures
• Provided excellent customer service at the reception and welcome desks by assisting students with documents for pick up, directions, scheduling appointments, and answering questions

Campbell, CA

• Managed $9,000 food and $12,000 office supply annual budgets
• Completed four mass mailings, planned meetings for executive staff, conducted data entry, managed mail distribution, and drafted 5-10 pieces of correspondence and filed 25 records daily

Campbell, CA

• Provided administrative support to 150+ students admitted into partnering universities, including incoming/outgoing student calls, filing student documents, and data entry
• Processed 100+ application materials daily, including letters of reference, transcripts, and resumes
• Audited 50+ student application files daily for complete and accurate information to ensure federal and university guidelines were met

San Jose, California, United States

• Managed incoming and outgoing calls, filed guest records, completed data entry, and managed room inventories
• Processed accounts receivable for 20+ guest reservations and multiple conference groups daily
• Provided excellent customer service support, answering and responding to 30+ inquiries daily

San Francisco Bay Area

• The ASPIRE (Academic Support Program for Increased Retention in Education) Program is a low-income student support program funded by the U.S. Department of Education to increase retention and graduation rates for.
• Advised 100+ students on academic matters, including choosing the right classes, helping students choose the right degree for their career and referring students to additional support services at SJSU
• Tracked student success thru educational software to monitor student retention and path toward graduation.
• Performed clerical tasks, including filing 30+ student records daily and supporting fellow staff in planning events for students

San Jose, California, United States

• Managed incoming and outgoing calls, filed guest records, completed data entry, and managed room inventories
• Processed accounts receivable for 20+ guest reservations and multiple conference groups daily
• Provided excellent customer service support, answering and responding to 30+ inquiries daily-Demonstrated exceptional daily organizational support including taking incoming and outgoing calls, filing guest records.

San Jose, CA

• The Call Center is a branch of the SJSU Giving Department. The Call Center has current students reach out to people related to the university (former students and faculty, friends of the university, etc.) to solicit.
• Called 60+ individuals daily to get pledges ranging from $10-$500 to support the SJSU Fund and support San Jose State
• Completed administrative tasks, including updating the pledge database and preparing donor letters
• Promoted to Lead Caller for effectiveness in getting pledges and being a role model to other Callers

San Francisco Bay Area

• The School of Social Work offers a Bachelor's and Master's in Social Work while promoting a multicultural curriculum to honor diverse cultures to promote the well-being of individuals and families.
• Handled clerical tasks, including answering 40+ calls daily, distributing mail to Social Work teachers and admin staff, and restocking office supplies
• Entered grades for 100+ students in data software to support professors in the department
• Assisted with special promotions and events to support Social Work students and staff

Bachelor Of Arts - Ba, Sociology Concentration In Community Change, 3.7 Gpa

Activities and Societies: Gulf Coast Civic Works Project Environmental Club Housing Leadership Council Leadership Today Sociology.

Associate Of Arts (A.A.), General Studies, 3.6 Gpa

Activities and Societies: Latino Student Union Associated Student Council Environmental Club General Studies courses