At Exa I was working as a Business Development Consultant where I specialize in generating new Business for the company. The company specializes in Web Magnet, Online Marketing, and Web DevelopmentEXA is Australia’s leading provider of Online Marketing Services a company substantially increasing profits and gaining results for businesses for the past decade. EXA as an online marketing and web knowledge is supported by top rankings in Google.My major qualities have been contacting prospective customers and discussing their requirements and thus creating a win-win situation for the client and myself. I have always Understood a prospect’s business needs and works with the expert teams to develop a tailored digital marketing proposal for the clients.At Exa I was responsible for generating new leads & do a detailed analysis about different businesses before contacting them.I am also responsible for establishing contact with the key decision makers of different businesses & education them on how our solutions can help their business to grow; this also involves overcoming objection that the client may have while talking to them.

✔As a Senior Customer Service Executive Marcus was responsible for acting as a liaison between customers and companies. Assists with complaints, errors, account questions, technical, billing, cancellations, and other queries. He also provided information to customers in response to inquiries about products and services, in addition to assisting individuals interested in card activation.✔His job was to explain customers on how to use Internet features and solve technical concerns in reference to their online issues. In his professional career with Convergys he learned what a customer’s requirement is and how he can ensure delivery to these requirements in a timely manner. As an executive he made the best out of all the training that he inculcated from the trainer. ✔Handled calls for customer support process in assisting customers to get their issues resolved with internet connectivity for ADSL, Cable Internet, Dial Up support. Nominated as the best agent for the year 2011 for a telecom client based in Australia (Optus) for service delivery.✔His relationship management, interpersonal skills and assertiveness skills helped me develop a direct contact with the management in a very positive manner. In his experience he also learned on how he can take feedback in a positive manner and how he can clearly communicate any instructions or information to the customer or to his superiors. The feedback taken by him helped him a lot in terms of developing a positive approach and attitude towards my work and maintaining a balance between his personal and professional career.