Marcus Estopar Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

• Handled US Telco account: managed a group of 12-15 agents that provides quality ofsales and service through overall representative satisfaction and other metrics.• Managing team performance by overseeing day-to-day activities, maintaining SLA andrevenue impacting metrics.• Ensuring sales metrics are always on target through coaching and providing feedback accordingly through behavior and performance based strategy.

Taguig, National Capital Region, Philippines

• Handles customers concern and resolves problem in professional manner.• Making sure to meet customer's expectation towards the products and services we offer.• Develops extraordinary connection between the customers to the corporate.• Ensures that the quality of service are delivered.• Contributes to the company by making sure that the parameters are met.• Offers products and other services can make a customer to stay longer.• Making sure that the daily sales were met.

Muntinlupa, National Capital Region, Philippines

A start-up business and accounting consultancy made by Marcus, April and Carmen that is why MAC. We process business permits and filing of taxes and other related business concerns that can be addressed through our expertise.

Sta. Rosa City, Laguna

• Coordinates with the management for marketing proposals.• Liaises for government permits for yearly compliance.• Creates marketing collaterals for both printed and leased ads.• Ensures the quality of service by training the managers.• Trains managers to establish rapport and build customer relationship management.• Handles the social media platforms of the company to generate sales.• Researches and develops promotions to increase sales.• Acts as the administrative support of the company.

Biñan Laguna

• Search and development for prospective tenants for mall and guests for Umbria180.• Assisting tenant’s marketing concerns.• Ensures the number of foot traffic.• Collaborates with government and non-government organization for event’s whichcan be held on to Umbria180.• Researches for marketing and advertising needs of the establishment.• Ensure the quality and hospitality of the establishment to attract customers.• Creates systematic plans for growth of foot traffic.• Liaises between tenants and management in terms of marketing needs.• Releases memorandums and notices for tenants.• Creates digital marketing to increase foot traffic.• Supplies both printed and soft media ads.• Coordinates with suppliers and finance.• Monitors and secure purchases for tenants and in house supplies.

Entrata Tower 21 Civic Drive, Filinvest City, Alabang Muntinlupa City

• Ensuring daily outbound call quotas are met as well as the sales target that has been set based on the company’s profitability.• Develops prospective clients by addressing their inquiries and concerns.• Finds possible solution for clients software and hardware systems according to their needs.• Continuously searches and look for daily clients both online and in person.• Taking a good care for existing clients to ensure repeat buyers and referrals.

Muntinlupa City, Philippines

• Trains and delegates tasks to the future leaders of the organization.• Participates in and off university events.• Coordinates and plans for in house events.• Spearheads the elections and measures the results.• Collaborates new ideas from other organizations to develop leadership skills of the future leaders of the organization.

Madrigal Business Park, Alabang Zapote Road, Alabang Muntinlupa City

• Ensuring the number of expected applicants were met.• Helps in documentation of the requirements of newly hired sales agents/managers.• Documenting the salesmanship training programs• Helps in developing salesmanship training kits.• Coordinates with the event’s management team to ensure the quality of employment status of the agents to help them boost their morale to do more sales.• Creates and develop marketing collaterals for sales agents to promote products that we offer.• Participates in development of monthly sales rally.• Recruits and assess applicants for sales related positions.• Uses social media and any other platforms to attract sales position applicants.