Marcus Eustace Email & Phone Number

Brisbane, Queensland, Australia

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

Key operational leader driving business growth from a go-live start-up phase through to BAU and on-going market expansion. Talent Development: Build and nurture high-performing teams by fostering a culture of excellence, mentorship, and skill development to drive employee satisfaction and retention. Core leadership approach centers on cultivating a deep understanding of the teams’ strengths, aspirations and challenges; empowering individuals to overcome obstacles, develop their talents and achieve continuous growth. Greenfields Expertise: Lead the go-live of a greenfields expansion from market research and regulatory compliance through to establishing operational frameworks Strategic Planning: Lead the development and execution of comprehensive business strategies aligned with company goals and market dynamics, fostering sustainable growth and competitive advantage.Operational Efficiency: Streamline processes, optimize workflows, and implement best practices to enhance operational efficiency, reduce costs, and maximize productivity across the contact center.Cross-functional Collaboration: Facilitate seamless collaboration between departments, forging strong relationships to ensure smooth execution of strategic initiatives and improve overall organizational performance.Financial Analysis: Utilize financial insights and data analysis to make informed decisions, optimize resource allocation, and drive profitability while maintaining fiscal responsibility.

Brisbane, Queensland, Australia

- Responsible for the establishment of the operational business plan, strategy, systems, and processes for a green fields expansion into a new country - Developed and implemented the company's strategic plan, including defining long-term objectives, setting performance indicators, and establishing action plans.- Wrote underlying SAS code to build out the framework of business automation, governance and reporting. - Established baseline PowerBI reporting to track business KPI’s and performance metrics. - Developed key business processes and procedures covering business operations through to analytics.- Build out of debt pricing models to launch in a new market for PRA group.- Recruitment of core operational roles in preparation for ‘go-live’

Brisbane, Australia

- Senior member of the Analytics team with 7 direct reports covering M&A; corporate strategy; collections strategy; data modeling and new debt acquisitions. - Senior SAS developer responsible for the design, implementation and maintenance of automated collections strategy and process enhancement throughout the business. - Responsible for the accurate forecasting of estimated future value in purchased debt acquisitions against expected IRR targets to drive strong margins across ~$400M of new acquisitions- Responsible for board and executive reporting across business strategy and performance including ASX releases for full and half year reporting periods. - Key process leader driving internal business development and culture toward data driven analytics - Responsible for providing support and guidance to operational stakeholders and external clients through data driven analytics.- Chief SAS administrator for team of 25

Brisbane, Australia

- SAS developer responsible for the development, implementation and maintenance of collection strategy through automation and data modeling.- Responsible for providing support and guidance to operational stakeholders and external clients through data driven analytics.- Designed and implemented automated treatment paths across collection strategy using SAS & DI Studio- Use of industry leading methodologies to develop predictive models, collections scorecards/strategies, collection paths of action, collection strategy optimization.- Time series collections analysis and reporting on operational metrics, building automated reporting for stakeholders to highlight trends and opportunities.

Brisbane, Australia

- Responsible for providing support to operations and external clients by liaising, understanding, analysing and developing approved strategies to achieve business objectives.- Responsible for timely and accurate campaign execution through leadership and development of Campaign Administrators- Responsible for the development of AD-HOC approaches to tactical objectives through campaigns and identifying innovative approaches to operational performance- Responsible for the identification of new strategies, tools and processes. - Utilization of SAP BI to develop and execute reporting based on stakeholder requirements- Responsible for consistent and proficient stakeholder engagement to ensure a collaborative business culture

Brisbane, Australia

• Effective, efficient and accurate campaign execution through a plethora of contact channels.• Utilize SAP to provide reporting on key productivity and financial measures to key stakeholders • Provide visibility to key stakeholders in regards to strategic performance and adherence• Develop and execute against a process driven framework to increase efficiency and effectiveness• Provide general and administrative support to Campaign Leaders

Brisbane, Australia

• Primary responsibility is to ensure employees are offering exceptional customer service and following correct procedure. • Responsible for till reconciliation – cash and eftpos – including general, gaming, TAB and keno banking; along with all paper work and digital reconciliation• Responsible for till and accounts setup using posConnect and Future.• Responsible for the purchasing of all bar stock, including the negotiation of prices with suppliers; ensuring all relevant invoices and data is correctly entered into MYOB • Responsible for the creation and implementation of club procedures, including waste handling, customer service, safe management and gaming procedures.• Responsible for full Stock take of the Club’s inventories, including reconciliation and commitment

Double Bachelors Of Information Technology And Business, Business Administration And Management, General

Queensland Certificate Of Education