- Proven leader in overseeing Network Operations Centers (NOCs), Network Operation teams and vendor relationships to ensure uninterrupted business operations and superior user experience.- Skilled in managing cross-functional teams, promoting a collaborative environment to achieve organizational goals. - Oversee network incident management, including troubleshooting and resolving network outages, a and related issues. - Develop escalation procedures for high-severity incidents and ensure timely resolution. - Conduct root cause analysis of network issues and implement measures to prevent recurrence. - Created KB articles to lower troubleshooting time on network issues and provide training to other teams - Identify, evaluate, and onboard new vendors to meet business needs. - Maintain and strengthen relationships with existing vendors to ensure long-term partnerships. - Serve as the primary point of contact for vendors, addressing concerns and facilitating communication. - Negotiate pricing, terms, and conditions with vendors to secure favorable contracts. - Manage contract renewals, amendments, and terminations as needed. - Identify cost-saving opportunities without compromising quality. - Work closely with finance and procurement teams to align vendor contracts with budgetary constraints. - Collaborate with internal departments such as Operations, Finance, and Legal to align vendor-related activities with company objectives. - Partner with internal stakeholders to ensure the timely delivery of products/services.Accomplishments- Created a NOC that took customer care agents and made them level 1 network admins through continued training and KB articles- Managed a project to upgrade outdated Wifi networks that reduced wifi incidents by 95%

- Responsible for a team of 7+ employees- Work with a team of Sr Support Engineers, vendors, and stakeholders to streamline troubleshooting, identifying issues, and monitor implementation schedulesAccomplishments- Managed the implementation team to refresh Aruba network equipment in over 3000 restaraunts, while still implementing new sites without additional headcount.

-Implemented micro segmentation using VMWare NSX distributed firewalls in our production environments-Re-designed the local offices to implement redundancy and more stability-Developed a network maintenance window to ensure that network devices are upgraded and rebooted every year-Implemented Palo Alto Panormama central management software-Began working with Microsoft Azure and TerraformAccomplishments:Completed a Zero-Trust network for our core services

- Work with the Architects and Delivery teams on projects - Operations support for break/fix issues- Help create network diagrams and a knowledge base system- Change Management Planning, documentation, peer review and change execution

- Work with the development teams to deploy new vCloud Air products and features.- Build the core network infrastructure in new data center deployments- Work with the system and storage teams to troubleshoot customer and internal issues- Create and maintain master firewall rule templates- Document new procedures, policies and troubleshooting steps, that are used by the support teams- Upgraded VM Edge VMs to VM NSX VMs

As a senior member of the RealPage networking team, I was involved with all aspects of network operations and engineering. This includes operations support, running multiple network engineering projects, change execution, escalations from multiple sources and participating in our 24 x 7 x 365 on call process. Responsibilities:- Network Engineering for all RealPage network infrastructure including offices through out the United States, Canada, India, and the Philippines.- Change Management Planning, documentation, peer review and change execution- SOP (Standard Operating Procedure) creation and peer review- Maintain network diagrams for multiple networks within RealPage- Operations support for break fix and performance issues- Network Operations and Engineering escalation support for multiple teams within RealPage- Member of the RealPage network hiring team- Infrastructure includes:Routers - Cisco 2600 and 7200 seriesSwitches - Cisco 4500 and 6500 series, Brocade MLX and VDXFirewalls - Check Point, Cisco ASA, and Cisco service modelsLoadbalancers - Netscaler and F5Routing protocols - MPLS and BGP within MPLS networks, OSPFAccomplishments:Planned, executed and successfully completed multiple network projects- New office network implementation, Carrollton, Tx and Denver, CO– Ordered and installed equipment, establish fiber connectivity, implemented routing.- Office move in San Francisco – Consolidated two offices into one, which involved a move of 200 employees in a single weekend. Worked with the local team to physically install the network equipment, configured VPN connectivity and establish all required network functionality. - Worked with the network architect to design an HA network architecture between our two primary data centers for disaster recovery.- Planned and executed a project to remove a set of single non-HA firewalls which serviced 100% of the production traffic, with two pairs of ASA firewalls.

Responsibilities:- Phone support for highly managed hosting customers, supporting hundreds of different network configurations.- Customer implementation – install and configure firewalls, loadbalancers and setup site to site VPN connections.- Configure and maintain Cisco switches (2900 and 6500 series) and provides connectivity to 1000s of servers in 7 data centers. - Troubleshoot and resolve daily network issues including server connectivity, lan to lan vpn tunnels and remote customer networks. - Write SOP's for planned change management activities and peer review SOP’s for my teammates.- Change execution during nightly change management window- Configure upgrade and maintain Cisco PIX , ASA, and virtual firewalls, and BigIP and Netscaler load balancers in 7 data centers. - Manage local area network, and other communications connections to customer sites. - Configure and maintain lan to lan and client to lan vpn tunnels. Write SOP's for nightly firewall and load balancing changes.- Provide escalated support during non business hours.- Worked with one of our largest customers to migrate from a shared network environment to dedicated network equipment.

Responsibilities- Configure and maintain servers running Windows 2000 and 2003 operating systems.- Troubleshoot and resolve OS and web application problems. - Installed required Microsoft service packs on servers to keep them up to date.- Provide phone support to highly managed hosting customers.

Responsibilities- Helpdesk support - Lotus notes, windows desktop support- Internal corporate phone support

Responsibilities- Configure and maintain servers running Windows 2000 operating systems.- Troubleshoot and resolve OS and web application problems. - Installed required Microsoft service packs on servers to keep them up to date.