• Support all aspects of Information Systems, data availability, integrity, and confidentiality.• Conduct risk and vulnerability assessments on networks.• Develop, implement, and monitor DoD security policies, plans, and procedures.• Support a wide range of security infrastructure including Firewalls, SIEM, End Point Security, and Monitoring• Update/Maintain cybersecurity related plans and policies, such as the Incident Response Plan, Backup and Restoration Plan, Configuration Management Plan, Continuity of Operations Plan, and Interconnection Agreements• Write up security incident reports detailing the threat, its characteristics, and possible remediation activities.• Routinely review security incidents and other customer deliverables for adherence to the established procedures and guidelines• Document, rectify, and provide feedback of security analysis, as necessary.• Provide analysis of logs, network traffic, cyber-attacks, phishing/hacking attempts, and data exfiltration• Maintain and implement encryption protocols, as necessary.• Administer security policies to control physical and virtual access to systems.

· Tracks and manages STIG checklists across a variety of operating systems and applications. Windows 10.· Tracks and remediates IAVM vulnerabilities· Manages ACAS vulnerability reports and remediates as required· Performs software upgrades, patch installs, firmware upgrades· Diagnose and troubleshoot problems related to the OS, hardware, network, and related software· Daily written and oral communications with coworkers and leadership· Continual attention to periodic SCAP and STIG requirements needed to harden the 2021, 2016, 2019, servers and workstations.· Create scripts in various shells to automate daily and periodic tasks· Document work for leadership, update/create Standard Operating Procedures, and brief staff and customers various tasks

• Provide Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software• Use our security incident event monitoring platform to monitor security events and traffic patterns for suspicious events and anomalous activity• Use our network analytics and reporting tools to monitor, troubleshoot, escalate and report network issues• Adhere to SLAs when prioritizing and reporting issues to customers and escalation channels• Assist customers in troubleshooting network & security issues• Identify potential problem areas and take corrective action to implement short-term and long-term protective actions• Provide Incident Response support when analysis confirms actionable incidents• Provide threat and vulnerability analysis as well as security advisory services• Analyze and respond to previously undisclosed software and hardware vulnerabilities• Investigate, document, and report on information security issues and emerging trends• Maintain a broad knowledge of all products, services and NSOC procedures• Communicate with customers on a regular basis regarding the customers’ network and security posture, rule sets, and alerting criteria

• Daily client interaction with client and high level government employees.• Representing out company and its interests in all client engagements• Addressing and correcting any hardware, software or connection issues• Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio • and other deployed software• Resolving problems through customer education, training and direct assistance. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed• Install monitors, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user • equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device • consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients), local and wide area • networks, data storage systems, Active Directory, and other third-party software
Document Incidents and Work Orders with detailed break-fix steps and resolution in • Ticket tracking system• Serving as the initial point of contact for troubleshooting all IT related issues, including • Hardware/software, passwords, and printer problems.

 Provide help-desk / technical support for local and off-site users at Inova Facilities Reset password in Active Directory for Epic, Active Roles, MyChart, and Health Stream. Showing users how to schedule appointments and update information in MyChart Manage and monitor problem tickets, analyze incidents and determine support required Apply diagnostic techniques to identify problem, investigate cause and recommend solutions Maintain database utilizing ticketing system of calls and messages requesting assistance Provide feedback on issues for team knowledge database Document IT requests in tracking system, record actions and follow up on deferred actions Keep customers informed of progress and status of ticket throughout resolution Collaborate with customers and co-workers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and document technical issues Incidents will be resolved on first contact when at all possible using supported remote desktop control application as appropriate Remapping printers and workstations Using SCCM Windows patches, anecdotes and application specific optimization updates Using Citrix to manage kiosk and workstations.