As the Operations Coordinator covering London and Essex I am responsible for analysing and managing the operational performance of the region in which I cover. By visiting stores I am able to measure performance in relation to Compliance, Security, Standard Operating Procedures and Operational Standards. This then allows me to identify areas of high performance and potential areas of improvement, feeding back to the Regional Management Teams and then working together to make future… Show more As the Operations Coordinator covering London and Essex I am responsible for analysing and managing the operational performance of the region in which I cover. By visiting stores I am able to measure performance in relation to Compliance, Security, Standard Operating Procedures and Operational Standards. This then allows me to identify areas of high performance and potential areas of improvement, feeding back to the Regional Management Teams and then working together to make future improvements. We aim to ensure that Operational Performance is seen as one of the teams KPI’s and in turn common goals are set towards performance. In addition to conducting store visits I have taken to the opportunity to make additional contributions towards the performance of my team by introducing and coaching new members of the Travelex Operations Team, creating and distributing Anti Money Laundering Quizzes for use by Travelex Operations and being personally involved with the companies Process Improvement Team. My involvement with the Process Improvement Team has allowed me to gain a greater understanding of the improvements required from our internal procedures and how Travelex makes changes to ensure the future growth of the business.Communication plays a key role within our team and during my time as a member of the Travelex Operations Team I have gained confidence and improved my personal skills to ensure they contribute towards the company’s success. I am experienced in communicating in a variety of ways using; Visit Reports, KYC Performance Trackers, Coaching Sessions and by conducting Operational Presentations to a variety of audiences- from Front Line Sales Assistants to the Head of Compliance. The role involves working with a variety of internal and external teams, meaning that interests of all parties must be considered whilst finding positive outcomes for all involved. Show less

As a Bureau Team Manager my key responsibilities included:• Supporting and Managing the Bureau Team• Managing the Bureaus Teams performance in relation to KPI’s• Managing the growth and development of the Bureau• Developing and Coaching both current and new members of staff• Completing Bureau Management Checks

As a Customer Advisor my role was based around:• Providing a high standard of service to customers• Identifying customers’ needs and providing product knowledge to recommend suitable options.• Providing support to fellow colleagues• Working towards my individual and teams targetsAs a Career Coach, in addition to my responsibilities as a Customer Advisor I was also involved with:• Inducting and coaching new members of staff• Providing support and guidance to… Show more As a Customer Advisor my role was based around:• Providing a high standard of service to customers• Identifying customers’ needs and providing product knowledge to recommend suitable options.• Providing support to fellow colleagues• Working towards my individual and teams targetsAs a Career Coach, in addition to my responsibilities as a Customer Advisor I was also involved with:• Inducting and coaching new members of staff• Providing support and guidance to fellow colleagues• Working with fellow colleagues to ensure Standard Operating Procedures are adhered to at all times Show less