Marcus Fisher Email & Phone Number

Melbourne, Victoria, Australia

Australia

Melbourne, Australia

Responsibilities• Lead and develop a team of 10• Collection of $800 Million including Management of Hardship portfolio• Offshore South East Asia AR and Billing teams 2009 - 2015 $200 Million• Management reporting• Approval of Credit Facility's to $200k and recommendation to $20 Million• Recruitment, provide ongoing coaching, mentoring and support to staff• Meet with customers Australia wide to assess credit facility/risk or delinquent customer• Monitor… Show more Responsibilities• Lead and develop a team of 10• Collection of $800 Million including Management of Hardship portfolio• Offshore South East Asia AR and Billing teams 2009 - 2015 $200 Million• Management reporting• Approval of Credit Facility's to $200k and recommendation to $20 Million• Recruitment, provide ongoing coaching, mentoring and support to staff• Meet with customers Australia wide to assess credit facility/risk or delinquent customer• Monitor performance of each staff member against KPI's and instigate corrective action where required• Spearheaded Process improvement• Manage all customers in financial hardship• To build strong relationships with customers and internal stake holders• Assist 160 Branches with credit matters• Dispute resolution• Yearly credit limit review for all customer limits >$500k• Manage Equifax and Mercantile Relationship and procedures• Manage trade debtors Insurance 2006 - 2016Achievements • Reduced 90 day debt from $15 Million to $500k within 2 years• Reduced Insurance exposure from $32 Million to Zero exposure• Re Engineered Credit Department and Structure • Implemented credit checking processes and iniatives• Establish credit policy in collaboration with all stake holders• Reduced unallocated payments from 45,000 customer payments to Zero• Reduced overdue debt from 20% to $6%• Reduced legal action costs by 50%• Reduced debtors provision from $5 Million to $200k• Reduced staffing levels from 45 to 21• Created multi skilling across the Major Accounts team • Implemented credit claims solution iniative• Improved the turnaround time of credit limit increase requests• Reduced the volume of inbound telephone calls from our Branches from 1,500 pw to 200 pw• Built very strong relationships with Internal stake holders and customers• Improved moral and created a stable environment• Reduced Recruitment costs by retaining each staff member in my team for 7 years on average Show less

Melbourne, Australia

Responsibilities• Staff Management of 314 ( 200 Credit Management - 100 Billing State Based - 14 Mail Centre in SA )• Credit Management for Mayne Logistics, Armaguard and Contract Logistics• Billing for Mayne Logistics• Centralise Mayne Logistics Credit Management function for 16 different entity's & 14 different systems and move onto one platform SAP• I implemented SAP Order to Cash process • Manage collections for 82,000 customers with a turnover of $2.4Billion… Show more Responsibilities• Staff Management of 314 ( 200 Credit Management - 100 Billing State Based - 14 Mail Centre in SA )• Credit Management for Mayne Logistics, Armaguard and Contract Logistics• Billing for Mayne Logistics• Centralise Mayne Logistics Credit Management function for 16 different entity's & 14 different systems and move onto one platform SAP• I implemented SAP Order to Cash process • Manage collections for 82,000 customers with a turnover of $2.4Billion • Manage change• Recruitment, provide ongoing coaching, mentoring and support to staff• Cost reductions• Meet cash flow targets and Revenue Capture• Manage Mercantile Company's and Legal AccountsAchievements • Reduced the Credit Management team from 200 to 100 ( 50 Permanent & 50 Temporary )• Successfully Managed Credit Management team with 50 desks by having two shifts each day• Reduced Billing team from 100 to 50 by introducing consignment note scanning technology• Outsourced SA Mail Centre reducing staff by 14• Reduced costs significantly reducing staff numbers and new technology• Establish credit policy in collaboration with all stake holders• Improved DSO performance from 37 days to 29 days • Improved the accuracy of the billing and the timing of the revenue capture• Reduced the volume of credit claims and in turn improved our customer service significantly• Successfully Managed staff and enormous pressure Show less

Melbourne, Australia

Responsibilities• Staff Management of 43 ( 4 State Credit Managers & 39 Credit Controllers )• Drive process improvement• Develop and implement policy and procedures• Manage collections for 23,000 customers with a turnover of $300 Million• Credit Risk assessment• Manage Mercantile Relationship• Monitor performance of each staff member against KPI's and instigate corrective action where required• Cash flow forecast• Minimise bad debtsAchievements… Show more Responsibilities• Staff Management of 43 ( 4 State Credit Managers & 39 Credit Controllers )• Drive process improvement• Develop and implement policy and procedures• Manage collections for 23,000 customers with a turnover of $300 Million• Credit Risk assessment• Manage Mercantile Relationship• Monitor performance of each staff member against KPI's and instigate corrective action where required• Cash flow forecast• Minimise bad debtsAchievements • Reduced 180 days+ to zero within 12 months• Reduced DSO's from 48 days to 36 days• Reduced 60 days+ by 93% in 12 months• Managed out poor performing staff and recruited high performing staff Show less

Melbourne, Australia

During this 9 year period i held 3 Credit Manager positions where outstanding performances were achieved with all KPI's. At my 4 years at Security Express ( Mayne Logistics ) i achieved Mayne Logistics world's best DSO average of 6.2 days outstanding. Then i received a telephone call from Brambles asking if i would consider a move to Brambles Transport as Credit Manager as they had a extremely overdue ledger due to long outstanding unresolved credit claims, way too much debt in 90 days+ and a… Show more During this 9 year period i held 3 Credit Manager positions where outstanding performances were achieved with all KPI's. At my 4 years at Security Express ( Mayne Logistics ) i achieved Mayne Logistics world's best DSO average of 6.2 days outstanding. Then i received a telephone call from Brambles asking if i would consider a move to Brambles Transport as Credit Manager as they had a extremely overdue ledger due to long outstanding unresolved credit claims, way too much debt in 90 days+ and a extremely high volume of debt overdue past 30 days. So i accepted this challenge and within 6 months, there was not 1 cent outstanding past 30 days. After 2 years at Brambles Transport i received a telephone call through word of mouth from the L & H Group who offered me the position of State Credit Manager NSW where i was requested to centralise NSW Credit into a National Office in Melbourne. After 3 Years with L & H Group i applied for the position of National Credit Manager at Ansett Air Freight which i accepted. As you can see i have outstanding experience and achievements in all these 3 positions . Due to my extensive experience in the Transport industry I am a valuable addition to any company and especially any Transport Company. Show less