Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to inquiries, runs diagnostic programs, isolates problem, and determines and implements solution. Self-reliant and enthusiastic professional. In-depth knowledge of customer service protocols and practices. Well-versed in providing assistance to clients in various aspects as well as troubleshooting arising problems. Specializes in delivering online support to the clients in a professional and organized manner owing to strong IT background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity.