Marcus Fletcher Email and Phone Number
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Experienced Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Customer Service, Coaching, Customer Satisfaction, and Business Process Improvement. Strong operations professional with a Bachelor of Science (BS) focused in Accounting from Virginia State University.
Simplisafe
View- Website:
- simplisafe.com
- Employees:
- 534
-
Contact Center SupervisorSimplisafe Jun 2021 - PresentRichmond, Virginia, United StatesIt is an exciting time to join the RVA SimpliSafe team. We are growing rapidly and expandingour capabilities to ensure that we meet our mission of every home secured- to do that, we needmore great people providing the level of customer service that is expected and differentiates usfrom the competition.
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Operations ManagerThe Results Companies Apr 2013 - Jun 2021Richmond, Virginia AreaManage, coach, and counsel 2-3 Shift Supervisors, 10 Team Leaders, and upwards to 120 call center agents. Evaluate and motivate call center agents against productivity standards and individual sales quotas. Indirectly influence over 200 call center agents. -
Frontline ManagerCapital One Jun 2005 - Mar 2013Lead a team of 15-20 call center associates. Support direct reports’ career goals, performance and job expectations. Noted by peers and leadership for excellent coaching and developing techniques. -
Army OfficerArmy National Guard Aug 2000 - Dec 2011VirginiaAs a Company Commander •Officer in Charge of an Engineer Bridging Company•Responsible for millions of dollars of net worth of equipment; largest MTOE in Virginia•Lead training and manage operations for 180 personnel at full strength
Marcus Fletcher Skills
Marcus Fletcher Education Details
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Accounting -
General Studies
Frequently Asked Questions about Marcus Fletcher
What company does Marcus Fletcher work for?
Marcus Fletcher works for Simplisafe
What is Marcus Fletcher's role at the current company?
Marcus Fletcher's current role is Contact Center Supervisor at SimpliSafe.
What is Marcus Fletcher's email address?
Marcus Fletcher's email address is ma****@****oup.net
What is Marcus Fletcher's direct phone number?
Marcus Fletcher's direct phone number is +180494*****
What schools did Marcus Fletcher attend?
Marcus Fletcher attended Virginia State University, Marion Military Institute.
What skills is Marcus Fletcher known for?
Marcus Fletcher has skills like Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Telecommunications, Telemarketing, Customer Service, Team Leadership, Troubleshooting, Operations Management, Training, Management.
Who are Marcus Fletcher's colleagues?
Marcus Fletcher's colleagues are Tiana Redding, Daniela Bolaños Prendas, Sam Twining, Michael Palmieri, Anthony Pol, Lashae Smith, Anneliese Maich.
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