Marcus Fullard Email & Phone Number

Hartford, Ct, Us

United States

The Customer Care Agent provides exceptional customer service by answering inbound calls to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes troubleshooting and reporting issues.Principal Job Duties:- Answer incoming calls in a timely and professional manner.- Be responsive and timely with correspondence and problem resolution.- Display a caring attitude and develop a rapport with the customer base.- Use best practices to provide… Show more The Customer Care Agent provides exceptional customer service by answering inbound calls to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes troubleshooting and reporting issues.Principal Job Duties:- Answer incoming calls in a timely and professional manner.- Be responsive and timely with correspondence and problem resolution.- Display a caring attitude and develop a rapport with the customer base.- Use best practices to provide best in class customer service.- Log call activity and enter call data/information into the tracking system.- Support LAZ field operations.- Other related duties as assigned. Show less

Springfield, Massachusetts Metropolitan Area

The Milieu Manager is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a DCII and will work with multiple age groups. In addition to those expectations, the Milieu Manager will take a leadership role while reporting to the Assistant Director and Program Director. The Shift Supervisor will maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional… Show more The Milieu Manager is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a DCII and will work with multiple age groups. In addition to those expectations, the Milieu Manager will take a leadership role while reporting to the Assistant Director and Program Director. The Shift Supervisor will maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional, food, clothing, and shelter; supervising Direct Care/Relief Workers in those areas, and providing support and training as needed; maintain consistent manner in implementing reasonable limits and structure for each client on a daily basis in the residence and in the community; maintain contact with families and collaterals as needed. Show less

West Springfield, Ma, United States

Traveling Position

Brand ambassadors market a brand, product or service on behalf of a business organization. They promote brand names, products and services by interacting with customers, sales prospects, business partners and the media. Brand ambassadors are company marketing representatives and customer relationship managers. The objective of the brand ambassador position is to provide information about a brand, product or service, generate sales opportunities and build consumer preference of a brand name.

Improving the overall enjoyment of the "Golf Experience" for customers.

Hartford, Connecticut

Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.Connect wires to circuit breakers, transformers, or other components.Inspect electrical systems, equipment, and components to identify hazards, defects, and the need… Show more Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.Connect wires to circuit breakers, transformers, or other components.Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.Advise management on whether continued operation of equipment could be hazardous.Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system. Show less

Hartford, Connecticut

Involves the use, configuration and implementation of the EZSES supplemental education electronic system and database. Training of staff in program norms and procedures. Bi-lingual consultation with interested customers to establish service needs and scheduling. Extensive communication with care-givers and school liaisons. Documentation of student progress and deficiencies to ensure efficacy of service.

Coordination of employment acquisition including marketing, job development, job procurement, and Identification of needs and priorities. Evaluation and maintenance of sites through recognition of problems and problem solving. Develop and maintain positive working relationships with all employers. Service as a non-clinical advisor to individuals with mental health difficulty.

Provided direct care to adolescent boys with with histories of severe psychotic, emotional and behavioral issues. Developed and implemented treatment plans in conjunction with on site clinical staff. Guided clients in the development of skills and strategies for managing behaviors and emotions. Trained staff in safely managing out of control behavior.

Provided direct care to adolescent boys with with histories of severe psychotic, emotional and behavioral issues. Developed and implemented treatment plans in conjunction with on site clinical staff. Guided clients in the development of skills and strategies for managing behaviors and emotions. Trained staff in safely managing out of control behavior.

New Britain, Connecticut

Assisted with the development of a therapeutic group home under the supervision of the Service Director. Training and evaluation of staff. Successful preparation of start-up home for state and federal licensing. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

Investigated child abuse and neglect referrals. Conducted field interviews and gathered information pertinent to individual referrals. Supervised families that had been determined as "at risk." Provided access to appropriate residential programming, social and community based services, and therapeutic intervention and rehabilitation.

Maintained communication lines between community providers, probation officers, parents and teachers. Documented progress and coordinated special rewards and field activities. Taught a job preparatory class for students ready to enter the job force. Intervened during family crisis.

Bachelor'S Of Arts, Spanish And Education

Activities and Societies: Phi Beta Sigma, Orientation Advisor

Current, Health Information Technology

Date of Graduation is January 2012

Certified, Nursing Assistant

Completion with the highest grade average.

Associates, Graphic Arts

Knowledge of design concepts, graphic design, website design and photo editing.