Provide technical support to end-users regarding their computer software and hardware issues. Troubleshoot, identify, and solve computer and network-related problems reported by district-wide end-users of various servers, the mainframe, and desktop systems. Diagnose the most effective method to resolve the problem quickly and implement the solution to remote customers. Analyze network traffic flows to identify potential bottlenecks and improve levels of service to users. Maintain product knowledge and network standards to be sure new installations and upgrades do not interfere with the reliability of the network.