Marcus Geiger Email & Phone Number

Atlanta Metropolitan Area

• Responded to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities included first-level troubleshooting, escalation to appropriate resources, and ticket documentation.• Operated and maintained network devices including routers, switches, and firewalls through remote access and dispatching field support teams. (>8000 devices)• Opened tickets and worked with 3rd party carriers and technicians for remote repair.• Communicated situational awareness to leadership, customers, and associated stakeholders.• Performed configuration tasks through a ticketed change management process.

Alpharetta, Georgia, United States

Resolved network and compute problems involving hardware, software, power, and communications issues to improve customer enviroment uptime.- Configured and supported LAN\WAN, Internet circuits, and virtual private network connections (VPN)- Monitored networks for uptime, utilization, latency, and overall performance- Maximized network performance by monitoring, scheduling upgrades, and collaborating with other team members- Troubleshoot and analyzed networks to quickly restore service in case of network failures- Documented all changes to system settings and configurations- Participated in planned and on-call after-hours support for infrastructure changes and outages- Supported wireless network Infrastructure- Acted as the organization's primary networking subject matter expert with Server Support Team- Engaged in continuing education to remain up to date on networking best practices and new industry standards

Savannah, Georgia, United States

Assisted customers with prompt and friendly customer service to ensure a pleasurable shopping experience.- Worked directly with store associates to ensure customers were able to get everything they need using the 10-foot rule. - Trained new members on Front end coordination and Produce team.- Assisted after-hours with store refreshes.- Worked open positions I was trained in as needed when available.- Ensured the Produce department was fully stocked with items customers may need.

Bachelor Of Science, Network And Communications Management, Computer Systems Networking And Telecommunications

Associate Of Applied Science, Network Systems Administration, Computer Systems Networking And Telecommunications