Marcus Geiger Email & Phone Number

Atlanta Metropolitan Area

• Responded to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities included first-level troubleshooting, escalation to appropriate resources, and ticket documentation.
• Operated and maintained network devices including routers, switches, and firewalls through remote access and dispatching field support teams. (>8000 devices)
• Opened tickets and worked with 3rd party carriers and technicians for remote repair.
• Communicated situational awareness to leadership, customers, and associated stakeholders.
• Performed configuration tasks through a ticketed change management process.

Alpharetta, Georgia, United States

Resolved network and compute problems involving hardware, software, power, and communications issues to improve customer enviroment uptime.- Configured and supported LAN\WAN, Internet circuits, and virtual private network connections (VPN)- Monitored networks for uptime, utilization, latency, and overall performance- Maximized network performance by.

Savannah, Georgia, United States

Assisted customers with prompt and friendly customer service to ensure a pleasurable shopping experience.- Worked directly with store associates to ensure customers were able to get everything they need using the 10-foot rule. - Trained new members on Front end coordination and Produce team.- Assisted after-hours with store refreshes.- Worked open.

Bachelor Of Science, Network And Communications Management, Computer Systems Networking And Telecommunications

Associate Of Applied Science, Network Systems Administration, Computer Systems Networking And Telecommunications