Marcus Giddeon Email & Phone Number

Croydon, Gb

London

London, United Kingdom

Identify all Microsoft & Linux servers & their application, network & database layers dependences.Fully test all servers & applications using (VMware) virtual test environment before implementing. Produced full service delivery desgin technical documentation for preposed migration solution.Migrated over 200 application servers.

London, Canary Whalf

(position contracted by Fujitsu)Day to day duties consists of providing Thomson Reuters and its’ clients technical support to key Editorial sites across the EMEA region. Working as part of a team of engineers, people and technical skills were required to meet the needs of a demanding customer base as well as provide support for fellow colleagues. I was also required to participate in implementing and supporting local / enterprise technologies projects as well as the weekly over seeing of Bank of England (Office of national statistics) press release competing with the likes of Sky, BBC & Bloomberges. Projects :Assistance with the role out of Ms Windows 7 platform across the Thomson Reuters U.K sites.Assistance with the role out of Thompson Reuters Eikon system across the Thomson Reuters EMEA sites.Setup & support Thomson Reuters journalists’ & photographers for major European political & sporting events.Virtualization of various Thomson Reuters backend end legacy servers.Key Responsibilities: • Provide 3rd level engineering support to Editorial Group and their clients. Provide global Editorial user support for various Thomson Reuters internal apps (EIKON).• Act as a key technical resource to the Editorial Group for information technology projects. • Implement projects for local and enterprise level infrastructure. • Prepare technical documentation and diagrams for presentations and support agreements. • Effectively communicate technical requirements to Editorial Group and their clients. • Maintain positive relationship with Editorial Group to understand their current and future requirements. • Bank of England ‘press room’ release mission critical technical support

London, United Kingdom

Technical Responsibilities: • MS Windows Win2000\2003\2008, MS Exchange\Outlook Administration. • LAN/WAN networking, MPLS, VPN, TCP/IP, DNS, Cisco Routers, Network Management, Internet Security and Firewalls, Intranet and server environments, Wireless technologies. • Cisco Products, Citrix Meta-Frame, VMWare, UNIX and Tivoli. • Desktop Software – MS Office, MS Internet Explorer, Adobe Acrobat and Citrix Client. • Thomson Reuters Products – Ekion, Insider, Trader, Wealth Management, 3000Xtra, EIKON, RMDS and many Editorial Bespoke in house applications.

Knightsbridge, London

My role was to act as first point of contact for all technical issues supporting over 130 users in London & Paris branches. • Providing support to the dealing room systems, Bloomberg and Reuters systems.• Planning & installing various security measures needed for remote linkups using VPN’s, firewalls• Planning & executing desktop pc upgrades, Windows 2000 to Windows XP & MS Office 2003• Migrating Novell Netware 4.XX to MS Windows 2000 & 2003 server• Installed / configured & maintained banks server & client anti virus protection system, Trend , • Directory & Group Policies.• Installing / configuring & maintaining MS Exchange servers & email systems.• Installing / configuring & maintaining the banks backup systems using Veritas Netbackup & Arcserve.• Installing / configuring & maintaining MS SQL Server.